Customer support jobs

I am in need of a lead-generating website ...budget is crucial, so cost-effectiveness is a key factor. The site should be designed to encourage visitors to fill out a contact form. Additionally, I want it to integrate an appointment booking system and live chat functionality. This will aid in converting visitors into potential leads. The website should also include a section where customer testimonials can be featured. Key Features: - Appointment Booking System - Live Chat Functionality - Section for Customer Testimonials The ideal freelancer for this project should have experience in developing lead-generating websites, with proficiency in incorporating the specified key features. A budget-friendly approach and a good understanding of user experience (UX) design are also ...

I need an experienced CRM expert to develop a customer relationship management system tailored for my business needs. Key Functionalities: - Contact Management: In-depth contact organization, segmentation, and efficient communication tracking. - Lead Tracking: Robust lead capture, tracking, and conversion analysis. - Sales Forecasting: Accurate prediction of sales trends and opportunities based on the CRM data. User Base: - The CRM system will be used by 1-50 users, so it should be user-friendly, scalable, and efficient. Integration: - It's imperative that the CRM can seamlessly integrate with other systems, particularly: - Email Platforms: For streamlined communication and lead nurturing. - Social Media: To enhance customer engagement and acquisition. - Accoun...

The main objective of this project is to significantly increase online sales, bringing exponential growth to the business. To achieve this goal, I am seeking a professional with expert skills in sales strategies, online marketing, and e-commerce. Relevant experience with a proven track record of transforming online sales is mandatory. While it remains unspecified, understanding diverse customer bases could be beneficial considering the diverse array of potential customers in the online marketplace. An understanding of challenges in boosting online sales will also be valuable in crafting effective strategies.

I'm in need of a skilled social media manager who can handle a variety of tasks efficiently and effectively. Key Responsibilities: - Content creation: I need captivating, engaging content to capture my audience's attention ...effective. - Potential Costumers Targetting: Identifying and targeting potential customers for my business. The main goal of the campaign is to Increase brand awareness. Ideal candidate: - Proficient with Facebook, Instagram, Snapchat, TikTok, WhatsApp Business - Prior experience in managing social media campaigns - Strong analytical skills for market analysis - Excellent communication and customer service skills - Creative and strategic thinker - Ability to work independently and meet deadlines. If you meet these criteria, I'm looking for...

I require comprehensive help with the establishment of my UK-based drop shipping business, including both business and VAT registration. - Business Registration: As I'm not currently registered as a business in the UK, I'm looking for a freelancer who can guide me through the process thoroughly. - VAT Registration: Following the business registration, assistance with VAT sign-up is necessary for my operations to proceed. Ideal Skills/Experience: - Experience with business and VAT registration in the UK - Familiarity with the legal framework for a drop shipping business - Ability to simplify complex business registration processes and requirements.

I need a new section on my website designed and built to match my existing theme. This section will replicate the functionalities of a specific example website. Primarily, I'll need a product listing, a product details page, and payment integration. The payment system that should be integrated is Stripe. Key Requirements: - Develop a product listing section mirroring the f...enhancements for a better user experience. Please maintain the overall look and feel of my website. Ideal Skills and Experience: - Proficiency in front-end development with experience designing and implementing e-commerce features. - Prior expertise with Stripe integration. - Ability to replicate and improve upon existing design elements. - Good understanding of UX/UI principles to create a seamless customer...

I need specialized assistance on visualizing my completed data analysis, encompassing sales data, financial data and customer data. To make this happen, I'm seeking a seasoned Power BI dashboard designer. Expertise required: - Proficient in creating Bar charts, Pie charts, and Line charts in Power BI - Has experience working with diverse datasets especially sales, financial and customer data - Can deliver the project urgently If you can create a comprehensive and visually appealing dashboard to delineate and amplify my data's context, your experience and skills will be indispensable to this project. Let's connect ASAP and bring this to life.

I'm in need of a professional website designer to help create an ...designer to help create an e-commerce website for my business. The website should include key features such as: - Product pages: individual pages for each of my products, showcasing pictures, descriptions and pricing. - Shopping cart: an easy-to-use shopping cart for customers to make purchases directly from the website. - Customer reviews: a feature for customers to leave and view reviews for each product. In terms of payment methods, I'd like the website to support Credit Card, PayPal, and UPI transactions. Ideal skills and experience for this job would include a demonstrated proficiency in e-commerce website development, understanding of payment gateway integration, and experience in designin...

As a clothing brand store, I'm looking to develop a digital storefront primarily dedicated to men's casual/streetwear clothing. I am seeking a team or individual with experience and a proven track record to help with this project. The task will entail: • Building an intuitive, user-friendly store layout • Implementing functionality for a size chart, color options, and customer reviews Ideal freelancer or team should have: • Experience in e-commerce website development • A clear understanding of user interface and user experience principles • Proficient in platforms such as Shopify, Magento, or WooCommerce • Knowledge of the fashion industry, especially men's casual/streetwear Your main task will be to turn my vision into a functional...

...materials like never before. Simplify content, create custom presentations, generate tests, and get expert writing support—all in one place. ===The other 4 designs represent the following 4 services: 1 - Interact with your study materials: Engage in interactive conversations with your study materials. Ask question, get simplified summaries and find relevant points with ease. 2- Simplify and Present Content: Simplify content for easy understanding and create customized presentations to suit your learning needs. 3 - Test & Quiz Creation: Generate tests and quizzes from your study materials for easy self-assessment and interactive learning. 4- Writing Assistance: Access personalized support in crafting articles, essays, and assignments tailored to your academic...

I'm looking for a professional who can cater to the needs of an elderly traveler, for a duration of 1-2 hours. The requirements include: - Able to proficiently provide wheelchair assistance - Can correctly guide directions within JFK airport - Possesses reliable language translation skills, primarily in Arabic The ideal applicant has previous experience in customer service or elderly care, with proficiency in Arabic communication. The patience to deal with the elderly while upholding professionalism is a must. Note that punctuality is non-negotiable.

I'm in need of a freelancer that can help me integrate WhatsApp into OSTicket for a range of functionalities. Key Requirements: - I specifically need the integration to support two-way communication. This means it should not only send notifications to users, but also allow for the receipt of tickets via WhatsApp and the ability to reply to them. - Besides these, I also want the integration to have the following features: - Automatically create tickets - Provide real-time ticket status updates - Allow for tickets to be replied to from WhatsApp - Support the attachment of media files to tickets Ideal Skills and Experience: - Proficiency with both OSTicket and WhatsApp APIs - Previous experience with integrating WhatsApp into a ticketing system - Strong technical...

Seeking assistance to recover my Microsoft email account. I've contacted Microsoft support and tried to restore on my own, but my efforts proved unsuccessful. I can't access my phone number linked to the account for 2-step verification. Skills & Experience needed: - Experienced in Microsoft email recovery - Familiarity with situations where standard recovery measures (like backup phone number) are not accessible - Successful track record in solving similar cases The task involves: - Consulting with me to understand previous actions taken - Working around the 2-step verification to advance the recovery process - Potentially liaising with Microsoft support Please, bid if you have a feasible plan and the right set of skills.

...dedicated professional to handle my email correspondence. Specific Tasks: - You will solely be responsible for responding to the emails I receive. Frequency and Turnaround Time: - I typically receive numerous emails daily that require prompt responses. - I expect a quick turnaround time, specifically within an hour of receiving an email. Key Requirements: - Experience in a similar role or with customer service would be advantageous. - Demonstrated ability to manage high email volumes effectively. - Proficiency in English and excellent written communication skills. - Proactive individual capable of working autonomously. Your successful performance in this role will allow me to focus on other aspects of my work without worrying about my email. Looking forward to working...

I am in search of a reliable and experienced administrative support specialist who can assist me with data entry and scheduling/appointment management. Key Responsibilities: - Help with data entry tasks on a weekly basis. The volume is estimated to be less than 50 entries, so efficiency and accuracy are crucial. - Manage my schedule and appointments effectively using Google Calendar and Microsoft Outlook. You'll need to coordinate with me to ensure everything runs smoothly. Ideal Skills and Experience: - Proficient in data entry and scheduling management. - Prior experience with Google Calendar and Microsoft Outlook. - Organized, detail-oriented, and able to work independently. - Good communication skills and the ability to be responsive. If you're confident you can han...

I'm in need of a skilled AI developer to create an AI agent capable of handling product information and answering human chat requests based on a set of data from XLS and PDF files. The agent will be multilingual, starting with both English and Hebrew documents. Key Goals: - Provide product information: The AI agent should be able to efficiently fetch product descriptions data prices etc from the provided XLS and PDF files. - Generate automated responses: The agent should be capable of generating automated responses based on the product information retrieved and a give set of decision terr rules. Platform Compatibility: - The AI agent should be compatible with both web and mobile platforms. Programming Language: - While I have no specific preferences for the programming language, d...

I'm in need of a skilled developer who can create a comprehensive boat booking softw...tracking bookings, availability, and scheduling maintenance. Previous experience in integrating software with multiple calendar platforms is beneficial. - Payment processing: The software should be able to accept, process, and track payments in a secure manner. Experience in payment gateway integration is a plus. - Customer notification system: It should be capable of updating customers on booking status, payments, and upcoming trips. Experience with automated messaging systems and customer communication management is highly favorable. Applicants must have experience in building booking software, ideally for maritime or related industries. Understanding of both online and offline book...

I'm looking for a skilled web developer to create an engaging e-commerce website that possesses the following features: - Product Search and Filtering: A strong, user-friendly search and filter system is crucial to help customers swiftly locate products of their interest. - Customer Reviews: A platform for customers to leave reviews on our products. This feedback is vital for our business growth. - Shopping Cart: An easy-to-use shopping cart feature for customer convenience. For the payment options, we'll discuss this aspect later as I'm still considering the best choices for my customers. Hence, the web developer should have the ability to incorporate different payment options. Ideal candidates should have solid experience in e-commerce platforms, great att...

...developer to design a travel agency website featuring a comprehensive catalogue. Features Required: - Destination descriptions: Detailed and engaging descriptions of various travel destinations. - Tour packages: Information on the different tour packages that we offer. - Accommodation options: Clear, concise details about various accommodation choices available within each travel package. - Customer review: A section where customers can leave feedback and rate our services. - Direct communication: Options for the customers to get in touch with me directly via a contact form, live chat, phone number, Whatsapp and email. Ideal skills: - Proven web development experience - Excellent communication skills - Attention to detail - Experience in developing eCommerce or similar pl...

As a growing company, we've fully set up our QuickBooks Online but it's in need of a thorough review and ongoing management. We're looking for a QuickBooks expert who can help...company, we've fully set up our QuickBooks Online but it's in need of a thorough review and ongoing management. We're looking for a QuickBooks expert who can help in the following areas on a monthly basis: - Setting up sales and expenses - Managing stock - Budgeting Your responsibilities will involve keeping the system up-to-date, ensuring financial data consistency, and providing insights to support our decision-making process. The ideal candidate for this role would be an experienced accountant with previous QuickBooks Online experience. Knowledge of other accounting too...

1. Create a customer registration system 2. Publish ads with a online payment gateway 3. Call button for mobile phone when scrolling needs to call the registered phone number for customer 4. Automatic email reminder for ad expiry and if there is no payment ad has to be removed automatically.

Help support on one software built in C#. I can show the software.

...maintain their visibility on search engines. Additionally, the migration should also include: - Variations and Attributes: Some of my products have variations and unique attributes, which should be meticulously transferred to Shopify. - Customer Reviews and Ratings: Maintaining customer reviews and ratings is vital as they significantly influence purchasing decisions. - Related Products and Cross-Selling: I need the freelancer to ensure that cross-selling and related products are accurately mapped on the Shopify store, to encourage upselling and enhance customer experience. The selected freelancer should be proficient in both WooCommerce and Shopify, and have a proven track record of successful data migration projects. Prior experience with large-scale product da...

I'm experiencing a critical issue with my ability to sell on Facebook Marketplace. The problem... my access has been restricted! I need a versatile expert who can help me lift this restriction promptly. The job entails: - Understanding quickly the nature of my restrictions. - Figuring out why Facebook has restricted my access. - Working with me and Facebook support (which I've contacted) to get my privileges reinstated. Ideal skills and experience include: - Thorough knowledge of and experience with Facebook Marketplace. - Previous success in resolving similar restrictions or other Facebook-related issues. - Excellent communication and timely responsiveness. This is a critical problem, it's impacting my ability to sell. Time is of the essence. Thank you for con...

This is my website link I have used "Classima – Classified Ads WordPress Theme" theme. I want to upload date from xls sheet. Excel attached for your reference. Raduus Theme is not providing support and they only provides category and location import options. Can you help me to import data

I'm looking to set up an online store using WooCommerce on WordPress. Key Requirements: - Experienced in setting up WooCommerce stores with a focus on physical goods. - Proficient in integrating Stripe payment gateway. - Familiarity with adding necessary shipping add-ons for a smooth customer experience. - Arabic English shop In the setup, I'd expect: - A user-friendly interface for easy navigation. - Properly integrated Stripe payment gateway for secure transactions. - Shipping add-ons that can calculate shipping costs accurately. I'm looking for a freelancer with a proven track record in setting up similar WooCommerce stores and can deliver the project within a reasonable timeframe.

I'm looking for a skilled web designer who can create a high-end e-commerce website. Key features should include: - A product gallery to showcase items - Seamless and functional shopping cart for easy checkout - Integration of a customer review system While I'm not certain about the exact color scheme or branding guidelines just yet, I'd appreciate it if you could provide advice or examples of effective designs. Proven expertise in designing e-commerce sites is crucial to fully understand and meet the needs of this project. Your portfolio showcasing similar projects would be immensely helpful.

We are looking for a skilled freelancer to integrate Google Customer Reviews into our Google merchant.

I'm in need of a virtual assistant to support me with basic internet research for a day. The ideal candidate for this role should be competent in conducting online research and organizing the findings in an easily digestible manner. Key Responsibilities: - Execute internet research on a given topic - Summarize the findings in a clear and concise manner - Organize the information for easy reference Ideal Skills and Experience: - Proven experience in basic internet research - Strong communication skills for clear summary - Ability to work efficiently and deliver on time - Proficiency in using tools for research purposes Please note that the expectation is for the work to be completed in a single day, so promptness and time management skills are crucial. The findings will be u...

I'm in need of a knowledgeable Linux and AWS expert to assist me with various tasks related to comma...assist me with various tasks related to command-line operations, system administration issues, and application support using AEM admin console. Key Requirements: - Strong command-line skills: You should be proficient in using the Linux command line for a variety of tasks. - System Administration: Experience in Linux system administration is essential, as I need assistance with file management, user management, and package management. - AWS Services: Familiarity with AWS services, particularly the AEM admin console, is a must. The ideal candidate for this role should possess a deep understanding of Linux, system administration, and AWS services to provide timely and effecti...

I need access to the BIM 360 construction cloud software for a period of 6 months. I am specifically looking for someone who can rent a license for me as I do not need a permanent subscription. The main features of BIM 360 that I require access to are: - Document Management: This includes managing, reviewing, and approving...monitoring. - Design Collaboration: It is important for me to facilitate design reviews, coordination, and collaboration among project stakeholders. Ideally, I would like this license to have access for 1-5 users. The freelancer should be able to provide a secure and reliable way for my team to access the BIM 360 software within the agreed time frame. The freelancer should also be able to provide support or troubleshooting in case of any issues during the rent...

I am in need of an experienced individual to help with data collection for my business. Unfortunately, I didn't complete the form, but here's a more detailed overview of what I need: - I require a variety of data to be gathered, which may include customer information, product details, and sales information. Having a background in managing these types of data will be essential. - The purpose behind this data collection process is to strengthen my business strategies. Your ability to interpret data and draw actionable insights from it will be crucial in this project. - The method of data collection may vary. It could involve online surveys, in-person interviews, social media monitoring, or even a combination of these. Therefore, your experience with diverse data collectio...

I'm in need of a graphic designer to support my IT business. I need a series of engaging and professional posters and reels that will be used to promote our products both in English and Arabic, with a focus on the latter. Key requirements: - Must be fluent in both English and Arabic with a good understanding of cultural nuances in design. - Your design style should be modern, sleek and eye-catching. - You should be able to highlight our key products: Point of Sale Software and Hardware solutions, Receipt and Barcode printers, currency counting Machines, Softwares for Small and Medium (SMEs) etc. Payment will be per poster and reels with a minimum of 15 posters and 5 Reels per month. Ideal Skills: - Graphic design - Video (Reels) Creation - Proficiency in both English ...

I'm looking for a skilled developer to build a salon appointment aggregator platform. This innovative tool should streamline the booking process for salons, beauty parlors, and stylists. Key Features Required: - Calendar Integration: This platform must allow each salon to manage their calendar and synchronize it with customer bookings. - Customer Reviews and Ratings: A system for customers to provide feedback on their experience is also required. It should enable future patrons to make informed choices about the services they engage. - SMS Notifications: The platform should notify customers of their bookings via SMS. Client Data Collection: In addition to standard contact information, the system should also be capable of capturing client preferences, including: -...

...to create a cross-platform e-commerce website. Key Requirements and Deliverables: - Create a user-friendly e-commerce website that functions seamlessly on both iOS and Android platforms - The website should have a clean and modern design, conducive to a positive shopping experience - Implement essential e-commerce features, such as product listings, shopping cart, secure payment gateways, and customer account management Skills and Experience: - Proven expertise in website development, particularly in e-commerce - Experienced in creating cross-platform websites for both iOS and Android - Strong understanding of user experience and responsive design principles - Familiarity with integrating payment gateways and other e-commerce functionalities If you have a portfolio or example...

Hi Irfan K., I noticed your profile and would like to offer you my project. We can discuss any details over chat.

I need comprehensive support to navigate my unfair dismissal and discrimination case at the UK Employment Tribunal. My needs encompass a specific task: - Drafting particulars of claim for section 8.2 of the ET1 form. As I have all the relevant information including timeline of events about the claims, I need someone's help to draft the claims based on the information on a clear and legal manner so that my ET1 form is a submitted high standard. The professional I hire should have demonstrable experience managing similar unfair dismissal and disability discrimination cases. A sound knowledge of UK employment laws is expected, along with a track record of successful case outcomes. I'm not necessarily seeking a UK-based professional, but prior experience with UK cases is ...

...app to assist me in updating the 'Order Forms' and 'Tax Invoice' templates. The previous version of the app has been updated, and as a result, the code for these templates needs to be adapted. The 'Order forms template' must have: Order Number and Order Date Notes from Customer Quantity, Item Details fields including variants and customisation details. Estimated Delivery Date Customer & Shipping Details The 'Tax Invoice' must have: TAX INVOICE Logo Order Number and Order Date Business Name & Address ABN: Customer Name & Address Quantity, Item Details and variant Pricing, Discounts etc Tax displayed as GST Your main focus will be to ensure that the 'Order Forms' and 'Tax Invoice'...

... 1- Logo, 2- Youtube cover image, 3- Color Palette, 4- Typography (Primary and secondary font) Key Requirements: - Logo Design: A professional, memorable logo that conveys trust and reliability. - Marketing Materials Design: I'll need various marketing materials designed that will help evoke a sense of trustworthiness in our audience. - Embracing Hands**: Depicting hands reaching out to support and uplift each other can symbolize solidarity and community. - Inspirational Quotes**: Incorporate uplifting quotes or phrases that convey messages of resilience, courage, and hope. -Color Palette**: Choose colors that evoke feelings of warmth, compassion, and positivity, such as soft pastels or vibrant hues like blue, beige Target Audience: The target audience of my business ...

...offer the capability to take photos or add pre-existing images for each box. This visual element will significantly improve item identification and management. Platform & Function: - Cross-Platform Development: The application should be developed for both iOS and Android platforms, ensuring that I can access and utilize it regardless of the device I'm using. - Offline Functionality: The app must support full offline functionality. As I'll be using it in various settings, sometimes without an internet connection, it's crucial that all features are available and operational in offline mode. Ideal Skills & Experience: - Proficiency in Mobile App Development: I'm looking for a developer with a proven track record in creating high-quality, user-friendly m...

I am seeking an expert in marine engineering or naval architecture to perform an in-depth buoyancy calculation for my medium-sized (20-30 feet) fishing charter boat. The boat is designed primarily for fishing charter purposes and needs to support a medium load capacity (4-8 people). Your task will include: - Calculation and analysis of the boat's buoyancy with medium load - Providing a detailed report on the boat's load capacity, stability, and safety Applicants should have significant experience in boat design and naval architecture, with a strong understanding of buoyancy principles. Your background knowledge, talents, and precise calculations will be crucial in ensuring that our fishing boat is safe, stable, and ready for an exciting fishing adventure. Please pre...

I'm in need of an experienced developer who can build a robust reverse proxy with a focus on traffic management, particularly incorporating WebSocket support. Key Project Requirements: - Traffic Management: The main focus of this project is on traffic management, with the aim to ensure that the proxy can handle a high volume of traffic effectively. - WebSocket Support: A crucial aspect of the project is the ability to handle WebSocket connections seamlessly. This will include both the initial handshake and the ongoing management of WebSocket connections. - Protocol Flexibility: The completed reverse proxy should be able to support multiple protocols. This is necessary for the project's success, as it will be used in a diverse network environment. Ideal Skil...

...automobile insurance. The application needs to be highly user-friendly and should be accessible on both iOS and Android platforms. Key Features: - The app should collect information from various automobile insurance companies in one location which will help users to compare and choose the best option. - The ability to generate quotes from multiple insurance companies is a must. - It should also support claim reporting and policy management functionalities. Ideal Candidate: - Experience in developing insurance related mobile applications is desirable. - Must have previous experience creating apps for both iOS and Android. - Knowledge in integrating third-party APIs to fetch data. - An understanding of the insurance industry's standards and requirements is highly beneficial....

I am seeking a skilled SEO expert to acquire backlinks with a domain...seeking a skilled SEO expert to acquire backlinks with a domain authority of 70+ from educational or government related websites. Key Requirements: - Acquire backlinks: The main task is to get high-quality backlinks from domains with a DA of 70 or higher. - Educational or government sites: The backlinks must come from these specific types of websites. - Research Articles: The articles that will support these backlinks should be in the form of research articles. Ideal Skills: - SEO expertise: A thorough understanding of SEO best practices and techniques is essential. - Link building: Proven experience in acquiring high-quality backlinks. - Strong Research Skills: Ability to create engaging, informative research...

I am looking for an expert to build a text-to-speech converter specifically for the Hindi language. This project doesn't require different voice options for males and females. What the project entails: - Hindi language support only (written and spoken) - Text-to-speech functionality with a female voice (“Girl Voice”) Ideal skills for this job: - Experience in voice recognition technology - Fluency in Hindi language - Previous work with text-to-speech converters.

I'm looking for a skilled developer who can create a trading bot that can execute trades on TradingView. The bot should support scalping trading strategies. Key Requirements: - The bot should be able to connect to TradingView and execute trades. - The user should be able to manually enter trade details. Ideal Skills and Experience: - Strong experience in developing trading bots. - Proficiency in working with TradingView API. - Knowledge of scalping trading strategies. Please include any relevant experience you have in developing trading bots, especially those that connect to TradingView. A portfolio or examples of previous work would be highly beneficial.

Hello Freelancers, I am looking for an experienced professional who can assist me in extracting speci...experience with Tally and its database structure. Proficiency in TDL or TCP file creation. Familiarity with ODBC for database connectivity. Ability to automate the extraction process to ensure seamless and accurate data retrieval. Deliverables: A functional TDL or TCP file that successfully extracts the specified data fields. Documentation and instructions on how to use the provided solution. Support for initial setup and troubleshooting any issues that arise during implementation. If you have the expertise to handle this project and can deliver high-quality results, please submit your proposal. Include your experience with similar projects and any relevant examples of your prev...

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I need an experienced content writer who can help me write 30 qoura question. Questions are already prepared so no need for researching questions. Just need good research in finding and writing answers. Key Requirements: - The focus of the Quora posts should be around E-commerce. - The posts should be engaging, informative, and tailored to attract a high level of...should be around E-commerce. - The posts should be engaging, informative, and tailored to attract a high level of engagement on the platform. - The content should be well-researched, original, and free from plagiarism. Ideal Skills and Experience: - Proven experience in content creation for Quora or similar platforms. - In-depth knowledge of E-commerce, including product descriptions, SEO, and customer engagement s...

I am in need of a highly skilled developer who can create an on-demand freight application that will be available on both iOS and Android platforms. The app will offer a wide range of freight services, including local delivery, long-distance shipping, and overnight services. Key functionality: - Real-time Tracking: The app should provide a seamles...skills and experience: - Proficiency in mobile app development for both iOS and Android. - Prior experience in creating logistics or freight-related apps is a plus. - Ability to integrate secure payment gateways and real-time tracking features. - Understanding of user experience and interface design to create an intuitive and user-friendly app. - Previous work with driver rating systems or similar customer feedback mechanisms would be b...