Zoho Service Desk Admin

$30-250 USD

Closed

Posted

11 months ago

$30-250 USD

Paid on delivery

Zoho Service Desk Support Admin I am looking for a Zoho Service Desk support admin to provide ongoing support for our completed implementation. We require support for specific changes and need response times within 48 hours. Ideal Skills and Experience: - Zoho Service Desk implementation and administration experience - Strong communication and problem-solving skills - Ability to provide quick and efficient support - Support engineer to help the customer requests - Knowledge of IT service management software and best practices - Ability to check DL (distribution list email multiple times per day) - Complete the following tasks daily: 1. Create ticket from messages in IT Inbox 2. Reply to the users with an acknowledgment 3. Include the ticket number in the message reply 4. Copy the IT Distribution email group on the message 5. Assign ticket to engineer 6. Engineer services the request 7. Engineer notifies customer 8. Service request ticket is closed with time and artifacts attached (as necessary) +Work on AI integration of Zoho Zia to streamline the daily routine tasks

PHP

CRM

Software Architecture

Salesforce.com

MySQL

Project ID: 36712638

About the project

40 proposals

Remote project

Active 10 mos ago

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40 freelancers are bidding on average $176 USD for this job

@nikhilgarg96

I understand you are looking for a Zoho Service Desk support admin to provide ongoing support for your completed implementation and need response times within 48 hours. My skills include experience with Zoho Service Desk implementation and administration as well as strong communication and problem-solving skills. Additionally, I have the ability to provide quick and efficient support responses along with support engineers assisting with customer requests. With my help, you can expect daily activity such as creating tickets from messages in IT Inbox, responding with an acknowledgment, including the ticket number in the message reply so it reaches all recipients, and copying the IT Distribution email group on the message so it reaches all recipients. Additionally, I am experienced in managing IT service management software and best practices. This would be extremely beneficial as we need to ensure quick response times while still taking into consideration any requirements related to security or privacy. Thanks...

$250 USD in 7 days

4.7

(60 reviews)

7.4

@letshappy

hello, i am zoho expert and i will do all the points and ready to start work now

$250 USD in 6 days

4.8

(203 reviews)

7.4

@omnamasshivay

Hello, I understood the project but have few doubts, please text me so i can clear all my questions right away and to confirm my skills and expertise you can have a look to my profile

$300 USD in 5 days

4.9

(22 reviews)

5.9

@Nehag510

Hello Greetings! I specialize in implementing and customizing Zoho CRM, Zoho Finance, Zoho Marketing, Zoho SalesIQ, and other Zoho suite of products. About me: 1-Zoho CRM customization and implementation. 2-Zoho Finance integration and automation. 3-Zoho Marketing automation and campaign management. 4-Zoho SalesIQ integration for live chat and visitor tracking. 5-Custom development and integration with other systems. 6-Training and support. Work abilities : >> Available for communication for more than 10 hours each day. >> 8 Hours/Day and 40 Hours/Week. Daily or Weekly update. >> I am ready to work in a customized time zone i.e. EST/IST time zone. >> Free Bug-Fix support for 2 months after completion. Please let me know if you have any questions Thanks & Regards

$250 USD in 5 days

5.0

(18 reviews)

5.6

@sunilsunil02

Hi there! I am Sunil from Aron Web Solutions, a full-time freelancer based in Chandigarh, India. I understand that you are looking for a Zoho Service Desk support admin to provide ongoing support for your completed implementation and need response times within 48 hours. I have 15+ years of experience in WEBSITE DESIGN and DEVELOPMENT. My expertise includes using HTML5/CSS3, Vue JS, React JS, Next JS and Node JS to create responsive websites/RTLs with Bootstrap 3&4 and Shopify. My skills include providing services for IT service management software such as Microsoft Office 365, AWS, Azure and many more. I am also experienced in building with Divi, Elementor and Avada as well as creating custom WP themes with Woocommerce. I believe that my background and portfolio make me the best fit for this job. If you give me the opportunity to join your team please let me know how I can further strengthen our relationship.

$200 USD in 7 days

4.7

(22 reviews)

5.6

@devbaloni1983

Hi, I have more then 15 year’ experienced in Development. As i am expert, I can build it according to your requirements. Because I have a lot of the experiences about these fields, I can build your project as soon as possible perfectly. I offer excellent software quality work and provide the best support on your project. If you give me this job, I will do my best to finish your job until your timeline. If you want to see my past works, I can show you my past works right now. Ready to discuss with you about the task now. Thank you for the reading.

$100 USD in 7 days

4.7

(36 reviews)

5.4

@singhrupakkumar

Hello there! I'm Rupak Kumar, an experienced freelancer with extensive knowledge in PHP Web Development, Graphics & Website Design. I understand that you are seeking a support admin to provide ongoing support for your completed Zoho Service Desk implementation. Specifically, you require response times within 48 hours and need support for specific changes. I believe I am the perfect fit for this job because of my extensive experience in PHP Web Development, Graphics & Website Design as well as with Zoho Service Desk implementation and administration. My communication skills are strong so we can easily discuss how we can automate your business processes together. Additionally, I complete daily tasks such as creating tickets from messages in IT Inbox; responding with an acknowledgment; including ticket number in messages replies; and copying IT Distribution email group on messages to assign tickets to engineers.

$100 USD in 9 days

4.9

(33 reviews)

4.8

@KamrunNahaar

Hey It will response times within 48 hours, or maybe under 24 hours, Remember to check the official Zoho website for the most up-to-date information on their support offerings and contact methods. Ping me Thanks!

$100 USD in 1 day

5.0

(14 reviews)

4.3

@Peefect

Hi, I am an Zoho expert. Please discuss with me. Thanks

$280 USD in 10 days

5.0

(26 reviews)

3.9

@Dhawan8787

Hi,I have gone through the project description very carefully there are some initial queries that i have we can discuss those over chat. I will do my best for you. Thank you

$140 USD in 7 days

5.0

(7 reviews)

3.8

@MaharNadirAli

Hi، I am software architecture expert and having 7 years experience ۔can you provide More detail about this task ۔

$140 USD in 1 day

5.0

(4 reviews)

2.8

@Zaini786

Hi there! My name is Zainab and I am a 24-year-old support engineer with 7 years of experience in Zoho Service Desk implementation and administration. I have the skills necessary to provide ongoing support for your completed implementation: - Zoho Service Desk implementation and administration experience - Strong communication and problem-solving skills - Ability to provide quick and efficient support - Support engineer to help the customer requests - Knowledge of IT service management software and best practices - Ability to check DL (distribution list email multiple times per day) I believe I'm the perfect fit for this project! With my extensive experience in Zoho Service Desk support admin, I am able to provide fast response times (within 48 hours), support for specific changes, and more. Please let me know if you'd like me to discuss further or answer any other questions!

$150 USD in 30 days

5.0

(2 reviews)

2.3

@Jaswinderkdevbi1

I have more then 10 year’ experienced in Development. As i am expert, I can build it according to your requirements. Because I have a lot of the experiences about these fields, I can build your project as soon as possible perfectly. I offer excellent software quality work and provide the best support on your project. If you give me this job, I will do my best to finish your job until your timeline. Ready to discuss with you about the task now. Thank you for the reading.

$100 USD in 7 days

5.0

(2 reviews)

0.2

@razor999920

Hello there, Hope you are well today. This is Raza I have just landed on freelancer.com while I have been building websites for the last 5 years. I assure you the best result and I will develop completely in a custom manner rather than template or theme based work. The beauty of a custom work is that you can ask anything in terms of functionality. Let’s initiate a chat and you will know how professional I am once you see my past work.

$140 USD in 7 days

0.0

(0 reviews)

0.0

@kreative003

Hello Freddy G., I would like to grab this opportunity and will work till you get 100% satisfied with my wonderful work. I have worked in many companies and excellent development teams as a senior developer, so I have solved many main problems and completed many web and mobile apps using PHP, MySQL. Lets connect in chat so that We discuss further. Regards

$140 USD in 7 days

0.0

(0 reviews)

0.0

@developerjeffn

Greetings, Dear Client, I hope this finds you well. This is to notify you that I have gone through your project description, and i take this opportunity to let you know I will perfectly deliver as instructed and required. Your project requirements lies within my area of specialization, and hence I assure you that I am in possession of all necessary skills and experience having completed all academic requirements and developed sufficient experience in the same field. I take this chance to request you to consider my bid for quality delivery always. Please send me a message so that we can discuss the project further and seal the contract deal. Looking forward to hearing from you soon. Welcome.

$250 USD in 1 day

0.0

(0 reviews)

0.0

@shishirpatel1991

Hii, i have work as a salesforce admin and developer. Having well experience in sales and service cloud. Involved in raising tickets and solving issues. I think i will be perfect for this. Thanks

$140 USD in 7 days

0.0

(0 reviews)

0.0

@sundareswaranr

I have worked for the Zoho Desk team product support team in Zoho directly (Zoho Tenkasi) and implemented automations based on customer requirement for their portals. If you are looking for an expert to help you out in this requirement, please do reach out to me.

$100 USD in 1 day