Experienced Customer Service / Technical Support Representative
$2-8 USD / hour
About Us:
We own 2 companies: Juiced Digital Solutions Agency and an E-Commerce Brand Holdings company. We run our own ecommerce brands, and market for other e-commerce [login to view URL] are in the process of building a sustainable tight-knit VA team. We are here to build an efficient happy team that provides benefits to both parties.
About the Role:
We are seeking a Customer Service Representative to join our growing team. In this role, you will field email requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders if need be. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Perks:
*I will pay you hourly at a 5+ hour a week rate, but working overtime can be requested to management if we see fit.
*Flexible Vacation, if you need time off just let me know.
*Opportunity to advance/get bonuses, if you do a good job I will give you a raise and bonuses.
*We value the work you do for our company so we make sure you are well taken care of :).
Duties and Responsibilities:
- Seek opportunities to provide “above and beyond” service and connect with our customers,
creating a seamless and personal experience
- Troubleshoot customer issues including website navigation, product questions, ordering and
payment issues, order tracking, order returns, fit issues, and more quickly and efficiently to shift
customer challenges into positive outcomes
- Impeccable customer service skills such as identifying customer needs and tailoring solutions
accordingly
- Be the customer advocate by identifying trends and patterns in customer communication and
feedback to the team so we can keep improving products and experience
- Listen, document, and help resolve conflicts with customers
- Answer questions or handle complaints from customers
- Field phone calls, emails, and chat requests
- Provide information to customers about order status and product queries
- Process customer orders/changes/returns according to established department policies and
procedures
- Work closely with the credit department to resolve disputed credit items
Requirements and Qualifications:
- Customer service experience a plus
- Experience with Gmail
- Flexible schedule
- Negotiation skills are a plus
- Comfortable working under a remote supervisor
Project ID: #27907721
About the project
71 freelancers are bidding on average $5/hour for this job
Hi there. I am pleased to know that you're looking for a Customer Service Representative and this is exactly what I specialize in. Talk about a perfect match! My experience in customer service management began when I More
Sir, I have 7 years experience in this relevant task. I am a professional freelancer. I will do your task within your budget. So you can select me as a right freelancer. Please hire me. Thanks
Hi I'm willing to work with you as Technical Support Representative. Can you please let me know what hours i will have to work? Also can you please let me know how many hours a week this position is? I have a Masters More
Hi there, I will provide top-notch customer service for your business and help you to build and grow your customer base. I read your description carefully, and I find your project suitable for me. I have experience More
Hello, I'am reaching out to express my highest interest on this position. I was a customer service representative (inbound/outbound calls and emails) to a US mobile company for almost 5 years and currently a part time More
Good Day, I am a professional customer support assistant. I can assist you to build a loyal customer funnel. I have been working as a customer support assistant for more than 9 years. I worked with US Credit Advocate a More
Hello, I have read your project requirements and I will be your customer service associate. I am an experienced customer service representative having experience of more than 8 years in providing chat support, phone More
Hi , my name is Ronald I'm a 5 years in experience in Customer Service . I do handle American accounts and also can work in different time line. I'm also knowledgeable in Microsoft office and Google Suites. I hope for More
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Hello, I'm very interest in be part of your success and grow team, I have customer service and sales experience to handle all clients inqueries and complaints, I also have administrative skills to developing reports More
I worked asa Customer Service Representative for more than 3 years..I handle Amazon Uk and a bit of Technical Support for Sprint... Please contact me If you need someone like me
Good Day, It would really be an immense pleasure for me if I can be of any assistance to you pertaining to your Job Opportunity "Experienced Customer Service / Technical Support Representative". I've mostly worked fo More
Hi, Greetings for the day! I would love to have the opportunity to work with you as this opportunity seems to be the right fit for my profile. I have a total of 4 years of experience in customer service for the US ba More
I have worked as Technical/Customer Service Executive for 1.8years. I can completely understand customer needs and problem with less information. I am a perfect fit for this job as I possess almost all skills that are More
