CRO/ CRM/ global support executive
₹12500-37500 INR
Paid on delivery
Job Description :
• Computer skills (Microsoft Office, excel, Access)
• Excellent verbal and written communication skills
• Leadership skills
• Management experience
• Client service experience
• Team management skills
• Advertising or sales experience
• Account management experience
• Presentation skills
• Ready to work in rotational shift.
Responsibilities:
- Oversee client service representative groups and make sure clients receive instant service.
- They have to communicate with the clients through phones, internet, fax, mails or meet them personally to discuss customer problems.
- While interacting with customers the CRM makes sure that they follow the organization’s protocols.
- Manage all customer requirements and queries and solve their problems swiftly.
- Making sure the customer information is accurate and also supervises payment dispensing.
- Giving out the right information on the objectives of the organization when the clients call for the first time.
- Evaluates the circumstance and determines a proper course of action.
- Helps in determining a suitable solution for the organization during difficult situations by working along with the employee.
- Sustain and maintain an up-to-date record.
- Controlling vendor issues, coordinating work activities, preparing sales strategies, reconciling data, communicating internal data to upper management and finding new ways to improve services.
Project ID: #6316956
