Customer Support Jobs

A customer has asked for their payment to be returned and the transaction was completed through a digital-wallet platform. I need the refund initiated promptly, the status monitored until the funds are credited back to the payer, and a clear confirmation (screenshot or PDF) provided for my records. You should already be comfortable navigating the standard refund flows inside services like PayPal, Skrill, Stripe or any comparable wallet, including handling any two-factor prompts and release holds that might appear. Accuracy is critical—there must be no duplicate refunds or residual balances left unsettled. Deliverables • Refund successfully processed for the original transaction • Documented proof of completion (time-stamped receipt or system confirmation) Once I re...

All incoming customer emails reach a dedicated Gmail inbox and must receive a prompt, friendly reply. The inquiries you will see revolve around two things: order confirmation and delivery status. Using the customer’s order information that I’ll provide, reassure them that their purchase is confirmed, give accurate shipping updates, and close each message with a courteous tone that reflects our brand. You should know how to use chatgpt since we have customers worldwide.

I run a professional service business and most of my clients reach out through WhatsApp in Bahasa Indonesia. I need someone who can step in and answer those chats promptly, clearly, and with the warm tone my customers expect. Your day-to-day task is straightforward: monitor the WhatsApp line, understand each inquiry, reply in fluent, natural Indonesian, and escalate only when a question falls outside the prepared guidelines I will share. Because the service is intangible, accuracy and clarity are more important than inventory checks or shipping details—think appointment confirmations, service explanations, simple troubleshooting, and friendly follow-ups. You should already feel comfortable writing in Bahasa Indonesia, managing WhatsApp Web or the desktop app, and adapting your styl...

My Instagram profile has been fully taken over—I can’t log in, reset the password, or trigger any of the usual recovery prompts. I haven’t tried any formal steps yet beyond confirming that the email and phone attached to the account are no longer in my control, so the slate is clean for a structured recovery plan. Here’s what I want from you: • Re-establish complete access to the account, including username, password, and linked e-mail/phone. • Remove any malicious apps or sessions that the attacker may have added. • Provide a short hand-off guide outlining how you achieved the recovery and the extra security measures I should keep enabled (two-factor authentication, trusted devices review, etc.). I can supply any proofs of identity or prior ownersh...

I need someone who can fully own the inbox for three growing e-commerce stores. All interactions happen through Gorgias, with additional context and SOPs stored in Notion, so you should already feel comfortable bouncing between both tools and making good decisions without constant hand-holding. Your day-to-day focus is email support during EU business hours, about 4–10 hours a week. You will be the first line of defence when orders go wrong, but the single most important part of the job is keeping difficult customers calm, heard, and ultimately satisfied. You’ll also deal with tracking enquiries, create return labels, push refund requests through our payment gateway, and flag any edge-case you can’t resolve directly. The playbook we supply covers 90 % of scenarios, yet I...

I need assistance setting up Wix email for business communication using G Suite (Google Workspace). My domain is already set up on Wix. Ideal skills and experience: - Experience with Wix and G Suite integration - Knowledgeable in email setup and configuration - Familiar with DNS settings and domain management - Strong attention to detail and problem-solving skills Please provide a step-by-step setup guide or documentation along with the integration.

I’m currently locked out of my personal Facebook profile because the platform won’t accept my identity verification. I have already followed every official step I could find—reset links, support forms, and even uploading my government ID—but nothing has worked. I need someone who already understands Facebook’s security checks inside-out to walk me through a safe, step-by-step recovery process that keeps all my data intact. Please be comfortable dealing with identity confirmation problems, failed uploads, and any manual review hurdles that can arise. A fast turnaround is important to me, but not at the expense of security. What I expect from you • Recover access to my account without any data loss • Explain each action you take so I understand...

Akiya Helper sells Akiya to foreigners in Japan, and we are looking for a bilingual native Japanese speaker to work with us! *** IF YOU ARE NOT A NATIVE JAPANESE SPEAKER, DO NOT APPLY. *** You will translate legal documents and guide the customer through every step of the Akiya buying process, working closely with local Japanese real estate agents and databases. That sounds like a lot, but it's actually very easy, as we have our own listings database and site, and a steady stream of customers. This is a commission-based position, but your commission is 60%, and our business is booming. You are not responsible for sales or marketing. Your are simply the Japanese language professional. All work is online. The earning potential per year is huge. Last year our agent made over 150,000...

You will be the first point of contact for every guest who walks through our doors or reaches us online. I need each interaction to feel welcoming, efficient, and—most importantly—focused on solving the customer’s immediate needs. In practice that means: • Greeting guests promptly with a friendly, professional tone. • Handling cash or card transactions accurately and keeping the line moving. • Guiding customers through their questions about product pricing and current discounts—the topic we’re asked about most. Speed matters, but clarity matters more. If a customer doesn’t understand our price structure or latest promotion, you’ll explain it in plain language and confirm they’re satisfied before closing the conversation...

I manage a growing online business and the volume of questions that come in through WhatsApp now outpaces my ability to answer them promptly. I need you to jump into our existing WhatsApp Business account, greet every customer within minutes, resolve common issues, and keep conversations friendly, clear, and helpful. The primary objective is customer support—no hard-selling or promotions—just accurate answers, order status checks, simple troubleshooting, and the occasional “let me escalate that” when something is beyond your scope. Because I don’t yet have a formal playbook, part of the assignment is to help me craft quick-reply templates and a concise knowledge base we can both use. I’ll provide access to past chats, product specs, and policies; you&rs...

I’m about to launch a small personal venture and need a reliable pair of hands to keep my customers feeling heard. Your core task is simple yet crucial: sit at the digital front desk and reply to every incoming message—whether it lands in WhatsApp, Instagram, or Tokopedia chat—using friendly, accurate Bahasa Indonesia. Clear product details, price confirmations, stock checks, and shipping estimates should flow back to the customer within minutes, not hours. Because I’m growing this brand from scratch, I’m especially interested in working with someone who has walked the same path. When you submit your bid, tell me how you once started a business of your own and the customer-service lessons you picked up along the way; that experience will help you anticipate m...

We’re seeking a Virtual Receptionist to support Be More Clean, a holistic wellness center in Scottsdale, AZ that specializes in colon hydrotherapy, detoxification, and functional health services. This is a part-time, hourly-only position (approximately 8–12 hours per week). This is a temporary gig that could lead to full time. We are looking for someone reliable, friendly and can clearly speak and understand English. PHONE EXPERIENCE REQUIRED. Experience with receiving Colon hydrotherapy strongly preferred. Tasks include: * Answering and returning client phone calls * Managing scheduling and appointments through Mindbody * Editing service pricing and sending promotional campaigns via Mindbody * Ordering functional lab tests via Rupa Health * Managing multiple b...

I need an extra pair of hands to stay on top of incoming Telegram messages. Your sole focus will be replying quickly and accurately, giving the information prospects ask for so we can turn those chats into real revenue. You will receive a short knowledge-base and ready-made answers; your job is to adapt them to each question so the conversation feels natural, never canned. All communication happens on my main Telegram account—no other platforms or tools are involved. If you can keep response times low, maintain a friendly tone, and make sure every visitor leaves the chat with the details they need to take the next step, let’s get started.

I need an extra pair of hands to stay on top of incoming Telegram messages. Your sole focus will be replying quickly and accurately, giving the information prospects ask for so we can turn those chats into real revenue. You will receive a short knowledge-base and ready-made answers; your job is to adapt them to each question so the conversation feels natural, never canned. All communication happens on my main Telegram account—no other platforms or tools are involved. If you can keep response times low, maintain a friendly tone, and make sure every visitor leaves the chat with the details they need to take the next step, let’s get started.

I'm looking for someone who is smart and can record some action songs for preschool kids. You only have to do simple action steps based on the rhyme songs I provide. You will get the payments for each video song you record. I will provide you with all the reference songs for each videos. No previous experience is required. You can just use your phone camera to record the videos. It's just 3-5 minute long videos and it depends on the song. These Videos are NOT for uploading on YouTube or anywhere online. It will be played while on the class session only. Please take a look at the example videos: PLEASE NOTE: You must be in SAREE for more better teaching looks.

I need a diligent assistant who can handle all incoming Shopee messages for my store—primarily product-related questions and any reviews or feedback that come in after purchase. Timely, friendly replies are crucial to keeping our chat response rate green and our customer satisfaction high. Because I don’t yet have a formal script, part of your first task will be to help me craft concise, brand-appropriate reply templates for common product inquiries as well as polite, solution-oriented responses for both positive and critical reviews. Once those templates are approved, you’ll use them (and adapt them when necessary) to answer customers throughout the day. Deliverables: • Draft a reusable set of reply templates covering product questions and feedback scenarios. &b...

I need a dependable freelancer who can jump into my social-media inboxes and handle all incoming customer messages in real time. The task is purely balas chat for layanan pelanggan, so every response must be friendly, solution-oriented, and aligned with the brand voice I will share with you before we start. Here’s what the job looks like day-to-day: you log in to the social platforms I designate—mostly Instagram and Facebook for now—and reply to product questions, order updates, compliments, and occasional complaints. When an issue falls outside the prepared FAQ or needs account-level action, you’ll tag me or forward it to the right internal team and then close the loop with the customer once the solution is ready. I’m offering truly flexible hours as long a...

I need someone who can take over the real-time customer conversations happening in our Instagram direct messages. You’ll be the first point of contact for visitors who write to us, answering product questions, resolving minor issues, and escalating anything complex to my internal team. Fast, friendly, grammatically clean replies are critical, and I expect average response times to stay under five minutes during your shift. Our tone is upbeat, approachable, and never scripted, so you should feel comfortable adapting the brand voice on the fly. You’ll receive a brief knowledge base plus access to me on Slack for quick clarifications. Deliverables • Live coverage of Instagram DMs during agreed hours • Accurate, polite answers that follow the knowledge base &bul...

I need someone who can take over the real-time customer conversations happening in our Instagram direct messages. You’ll be the first point of contact for visitors who write to us, answering product questions, resolving minor issues, and escalating anything complex to my internal team. Fast, friendly, grammatically clean replies are critical, and I expect average response times to stay under five minutes during your shift. Our tone is upbeat, approachable, and never scripted, so you should feel comfortable adapting the brand voice on the fly. You’ll receive a brief knowledge base plus access to me on Slack for quick clarifications. Deliverables • Live coverage of Instagram DMs during agreed hours • Accurate, polite answers that follow the knowledge base &bul...

Seeking an Experienced BuddyBoss/BuddyPress Developer for Custom Assessment Feature An online community is seeking an experienced BuddyBoss/BuddyPress developer to design and implement a robust custom assessment feature using the BuddyBoss API. The ideal candidate has deep WordPress and BuddyBoss experience and can translate complex conditional logic into a smooth, user-friendly assessment and reporting workflow. Responsibilities 1. Architect and build a custom assessment system integrated into an existing BuddyBoss/BuddyPress community. 2. Leverage the BuddyBoss API to create, store, and manage user assessment data tied to member profiles. 3. Implement conditional logic (branching questions, dynamic paths, and scoring) based on previous responses. 4. Develop an admin int...

My business inbox is growing faster than I can handle, so I’m looking for a virtual assistant who can jump in each day, read every incoming message, and send clear, polite replies that match my company’s tone. You’ll work inside a dedicated email account, follow a short style guide, and use a set of canned responses; when a message falls outside those templates, just draft a suggested reply and wait for my OK before sending. We’ll start with a one-week trial. I’ll forward the first batch, you show how you’d answer them in a shared Google Doc, I review, we tweak, and once the tone feels right you’ll reply directly from the inbox. At the close of each day, I need a quick summary of how many emails you handled and any that require my personal follow-...

I run customer support through WhatsApp and want every chat to receive an instant, helpful response even when my team is offline. Your task is to create and set up an automated reply system that: • Greets new contacts, states our service hours, and lets them know when they can expect a human follow-up. • Answers the most common questions about our services in clear, friendly Bahasa Indonesia. • Routes special requests to the right live-agent queue or prompts the sender for more details, keeping the conversation organized for us to pick up later. I will share our FAQ list, brand tone guidelines, and existing WhatsApp Business account access. You handle copy-writing the messages, configuring Quick Replies, Greeting & Away Messages, and testing the flow so it fires co...

I'm seeking a skilled virtual assistant to streamline my real estate operations. Key Responsibilities: - Managing Property Listings: Update and maintain accuracy of listings. - Customer Communication: Handle email correspondence and phone calls. - Administrative Support: Schedule appointments, manage documents, and perform data entry. Ideal Skills: - Real estate knowledge - Excellent organizational abilities - Strong communication skills - Proficient in office software and virtual communication tools Please provide a brief overview of relevant experience.

This project combines two core responsibilities that keep my day running smoothly. First, I need polished, data-driven market analysis articles in the business and finance space. Each piece must be original, insight-rich, and ready for publication the moment it lands—no extra editing passes. I’ll supply high-level topics or sectors to watch; you’ll handle research, fact-checking, clear structure, and tight, professional prose. Second, between writing sessions, I rely on timely customer support and light management help: responding to routine client emails or chat tickets, tracking simple project tasks in a shared spreadsheet, and making sure files and notes stay organised. Clear, proactive communication and absolute reliability are non-negotiable because my schedule m...

I’m looking for someone who can step in and handle my Telegram inbox as well as the conversations that pop up in my groups. The job is straightforward: keep an eye on incoming messages, craft clear, friendly replies, and make sure no question goes unanswered. You’ll be switching between private chats and group discussions, so a knack for reading the room—whether it’s a one-on-one query or a busy group thread—is important. Timeliness matters here. Ideally, new messages are acknowledged within a reasonable window, and any follow-up information is gathered from me quickly so the conversation never stalls. I’ll brief you on tone, key talking points, and any sensitive topics to watch for before we get started. Deliverables • Daily coverage of both in...

I’m offering full ownership of ReputationFlow360, an automated Online Reputation Management platform that is already generating consistent monthly recurring revenue from local B2B service providers. Because the system runs almost hands-free—billing, customer onboarding, reporting, and review routing are fully automated—day-to-day oversight is minimal. Current operations can be managed remotely in just a few hours each week, making it ideal for an entrepreneurial buyer looking for immediate cash-flow without a heavy time commitment. I will provide a transparent view of the metrics, live demo access, and full financials under NDA so you can verify performance before closing. Deliverables upon completion of sale: • 100 % transfer of codebase, IP, and private rep...

Handling incoming WhatsApp messages from customers is taking up more time than I can spare, so I need a reliable partner who can keep conversations flowing smoothly and professionally. The entire focus is on customer support: answering product questions, resolving minor issues, and making sure each person leaves the chat feeling heard and helped. You’ll be logged into my official WhatsApp Business account during agreed-upon hours, respond in an approachable yet concise tone, and escalate anything unusual or urgent directly to me. A basic command of written Indonesian is essential; courteous English replies are a bonus for occasional international inquiries. Daily activity is light to moderate, but response time must stay under 15 minutes while you’re on shift. At the end of e...

I rely on WhatsApp for day-to-day customer communication and now I want every message answered instantly without hiring a full-time operator. Your task is to connect a chatbot to my existing WhatsApp number so incoming chats are handled automatically while still allowing me to jump in for manual replies whenever needed. Here is what I expect from you: • Select or build a chatbot solution that works reliably with WhatsApp (Twilio, 360dialog, Meta Cloud API, or any proven alternative). • Configure the flows, keywords, and fallback responses so common questions are covered yet the tone stays friendly and natural in Bahasa Indonesia. • Set up a simple dashboard or hand-off mechanism that lets me monitor conversations and intervene live if required. • Provide clear, s...

I already have every document required for TNFX’s KYC checks and want a personal account opened without hiccups. What I need is straightforward: • Complete online registration on TNFX to create a personal profile using the information I will provide. • Upload documents to KYC the account • Monitor the verification stage and promptly respond to any subsequent requests from TNFX support until the account is fully approved. • Once the account is live, generate my unique TNFX affiliate link and confirm it tracks correctly in the dashboard. Clear screenshots or a brief screen-recording that proves each step has been finished will serve as acceptance for every bullet above.

I’m looking for someone who can jump straight into our shared inbox and keep our customers looked after through prompt, friendly email replies. The role is purely customer support; no phone calls, no live chat—just clear, well-written answers to general inquiries about our products and services. Day-to-day you’ll log into Gmail (we may migrate to Zendesk later) and work through incoming messages, using our response templates where they fit and adding a personal touch when they don’t. When an email falls outside basic inquiries, you’ll flag it for me so I can step in. At the end of each shift I’ll need a brief summary of issues you resolved, questions you escalated, and any patterns you notice. To succeed here you should be confident in written English,...

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We are hiring full-time Live Intake Agents to handle inbound and outbound calls for accident claimants seeking legal assistance. This is a long-term position with consistent hours, stable work, and a clear schedule. We are looking for reliable, fluent English speakers who can follow scripts, handle sensitive conversations with empathy, and manage intake tasks accurately. ⭐ Position Overview Your role will include: Calling new leads within 60 seconds of receiving them Completing a structured intake questionnaire (accident details, injuries, etc.) Making outbound calls to leads who have opted in Completing a minimum of 5 follow-up attempts per lead Assisting claimants in signing digital documents (DocuSign or similar) Recording all notes and call details accurately in the CRM Handl...

I'm looking for an experienced Shopify developer to build an e-commerce website aimed at selling physical products in Canada. The site should be designed to facilitate online sales and include the following features: - Customer Reviews: Allow customers to leave reviews on products. - Product Filtering: Enable users to filter products for easier navigation. - Live Chat Support: Provide real-time assistance to customers. Ideal Skills and Experience: - Proven track record in developing Shopify websites, especially for the Canadian market. - Strong understanding of e-commerce best practices. - Experience integrating customer review systems, product filtering options, and live chat support. - Ability to create a user-friendly, responsive design that enhances the shopping experience. - Go...

I need assistance in removing a fake Instagram account that is impersonating my business. I've already reported it to Instagram, but need help escalating the issue. Ideal Skills and Experience: - Experience with social media platforms, especially Instagram - Knowledge of the account reporting and takedown process - Ability to effectively communicate with Instagram support - Previous success in handling similar impersonation cases

I’m offering full ownership of ReputationFlow360, an automated Online Reputation Management platform that is already generating consistent monthly recurring revenue from local B2B service providers. The core “Smart Review Funneling” engine captures negative feedback privately while directing satisfied customers to public review sites, a value proposition that has proven product-market fit and keeps churn low. Because the system runs almost hands-free—billing, customer onboarding, reporting, and review routing are fully automated—day-to-day oversight is minimal. Current operations can be managed remotely in just a few hours each week, making it ideal for an entrepreneurial buyer looking for immediate cash-flow without a heavy time commitment. I will provide a...

I’m looking for a Shopify developer who can set up a complete, ready-to-launch store for my line of physical products while staying mindful of a tight budget. The essentials are straightforward: the site must support verified product reviews and flexible discount codes from day one. I’ll provide product photos, descriptions, and pricing; you handle everything else—from theme setup and basic customisation to configuring payments, shipping, and tax settings so that the checkout works smoothly in any major browser and on mobile. Here’s how I’ll know the job is done right: • A live Shopify storefront displaying my full product catalogue, organised in clear collections. • Product Reviews installed and styled to match the theme, with at least one test r...

I’m looking for someone who can step in and handle my Telegram inbox as well as the conversations that pop up in my groups. The job is straightforward: keep an eye on incoming messages, craft clear, friendly replies, and make sure no question goes unanswered. You’ll be switching between private chats and group discussions, so a knack for reading the room—whether it’s a one-on-one query or a busy group thread—is important. Timeliness matters here. Ideally, new messages are acknowledged within a reasonable window, and any follow-up information is gathered from me quickly so the conversation never stalls. I’ll brief you on tone, key talking points, and any sensitive topics to watch for before we get started. Deliverables • Daily coverage of both in...

Operations Support Assistant (4 Hours per Day) – IT HERO Hours: 4 hours daily, between 9:00 AM – 5:00 PM Sydney Time** Type: Remote – Part Time Industry: IT Field Services & Coordination IT HERO is a national leader in on-site IT services, logistics coordination, and technical project delivery. We support major Australian retailers and enterprises and operate with precision, professionalism, and reliability. We are seeking a reliable and highly organised Operations Support Assistant who is confident on the phone and able to handle daily scheduling, logistics coordination, and administrative work. All processes are fully documented and standardised. About the Role You will be responsible for making outbound calls to retail stores, site contacts, and technicians to...

We’re seeking a Virtual Receptionist to support Be More Clean, a holistic wellness center in Scottsdale, AZ that specializes in colon hydrotherapy, detoxification, and functional health services. This is a part-time, hourly-only position (approximately 8–12 hours per week). This is a temporary gig that could lead to full time. We are looking for someone reliable, friendly and can clearly speak and understand English. PHONE EXPERIENCE REQUIRED. Experience with receiving Colon hydrotherapy strongly preferred. Tasks include: * Answering and returning client phone calls * Managing scheduling and appointments through Mindbody * Editing service pricing and sending promotional campaigns via Mindbody * Ordering functional lab tests via Rupa Health * Managing multiple b...

Operations Support Assistant (4 Hours per Day) – IT HERO Hours: 4 hours daily, between 9:00 AM – 5:00 PM Sydney Time** Type: Remote – Part Time Industry: IT Field Services & Coordination IT HERO is a national leader in on-site IT services, logistics coordination, and technical project delivery. We support major Australian retailers and enterprises and operate with precision, professionalism, and reliability. We are seeking a reliable and highly organised Operations Support Assistant who is confident on the phone and able to handle daily scheduling, logistics coordination, and administrative work. All processes are fully documented and standardised. About the Role You will be responsible for making outbound calls to retail stores, site contacts, and technicians to...

I run a small online shop and need an organised student to handle customer enquiries on a part-time basis. Expect to spend roughly 15–20 hours a week replying to chat and email questions, updating our ticket log, and escalating any complex issues I flag for you. Strong time-management is essential because messages arrive throughout the day and I count on you to balance your study schedule with timely responses. All communication will be in clear, friendly Indonesian; I’ll provide brand guidelines and access to our help-desk software on day one. Deliverables • Respond to every assigned ticket within the agreed SLA • Maintain accurate conversation notes in the system • Summarise recurring issues in a weekly report If you enjoy helping people, can stay ...

I am looking for a UAE-based freelancer who can assist me with the official process of obtaining and activating a UAE mobile number (Etisalat or DU) while I am abroad. I do not require you to register anything on my behalf. All identity verification steps, document submissions, and final activation will be performed by me only through the official channels. Your task is to provide: What I need from you (allowed on Freelancer): • Guidance on the correct Etisalat/DU procedures • Verification that I am following the official steps • Helping me understand UAE Pass requirements • Checking that I submit the right documents • Informing me about any appointment requirements • Coordinating with customer support if needed • General assistance to ensure th...

I run an online business and need someone who can professionally handle all incoming customer chats from home. Your main task is to respond promptly, answer questions clearly, and keep every conversation friendly and solution-oriented so our buyers feel valued and informed. I am looking for a freelance professional who: • Works entirely online from a stable internet connection. • Can type quickly and accurately in Bahasa Indonesia (English is a plus). • Maintains a calm, helpful tone even when facing repetitive or difficult queries. • Keeps simple logs of common issues and flags anything that needs my direct attention. Typical volume is moderate—expect bursts during promotions—so good time management is essential. If you have prior experience in live...

I run an online business and need someone who can professionally handle all incoming customer chats from home. Your main task is to respond promptly, answer questions clearly, and keep every conversation friendly and solution-oriented so our buyers feel valued and informed. I am looking for a freelance professional who: • Works entirely online from a stable internet connection. • Can type quickly and accurately in Bahasa Indonesia (English is a plus). • Maintains a calm, helpful tone even when facing repetitive or difficult queries. • Keeps simple logs of common issues and flags anything that needs my direct attention. Typical volume is moderate—expect bursts during promotions—so good time management is essential. If you have prior experience in live...

I need a reliable admin who can step straight into our customer‐support workflow. Each day you’ll open our Google Workspace inbox, sort new messages, reply to routine questions, and flag anything that needs my personal attention. Quick, friendly responses are essential, but accuracy matters just as much—every customer should feel heard and receive correct information the first time. Beyond email, you’ll keep brief internal notes so the rest of the team can see what’s been handled. Because everything happens inside Google Workspace (Gmail, Docs, Sheets, Chat), confidence with these tools is a must from day one. The role is measured on two things: all customer emails acknowledged within 24 hours and escalation of non-standard issues before day’s end. If that c...

I handle an active online shop and need every product question in our Instagram Direct Messages answered promptly, accurately, and in a friendly tone that matches our brand voice. The work is purely social-media based—no email or website chat—so you must be comfortable living inside the Instagram interface, switching between the Inbox and product catalog, and copying links or screenshots when needed. Typical queries involve sizing, color availability, shipping times, or simple care instructions. I will supply a concise FAQ, current stock sheet, and a short style guide; everything else comes down to clear communication and fast turnaround. My expectation is that messages received during agreed-upon hours are answered within 15 minutes, with short but complete replies that move ...

I run an active Telegram channel where most incoming messages are customer complaints. My goal is to keep response times under a few minutes, even outside typical office hours, so I need an extra pair of hands dedicated to this chat stream. You will step in with only a basic response guide; the rest depends on your own judgment and professionalism. Speed is the first priority, yet every reply must remain calm, polite, and solution-oriented. I value data privacy highly, so anything shared in the chat stays strictly between us. Main tasks • Monitor the Telegram inbox during the agreed-upon shifts • Acknowledge each complaint immediately and follow the basic script when possible • Gather any missing details, offer a clear next step, and flag edge cases to me • Ke...

I am a dedicated Sales and Marketing professional with a strong background in customer service, focused on driving growth, building relationships, and delivering exceptional customer experiences. Over the years, I’ve developed a solid foundation in understanding customer needs, promoting products effectively, and using data-driven strategies to increase engagement and sales. My ability to communicate clearly, handle objections confidently, and create solutions that match customer expectations has allowed me to consistently meet and exceed performance targets. In customer service roles, I’ve learned the importance of patience, empathy, and active listening. I take pride in resolving concerns quickly, ensuring customer satisfaction, and maintaining a positive brand image. In sal...

I need Google Voice fully configured for personal use in the United States so my small team (no more than five people) can start texting, calling, and receiving calls right away. Here’s what I expect: • Obtain and activate one or more U.S. Google Voice numbers. • Configure calling, text messaging, and basic call-handling options so every team member can use the service on desktop and mobile. • Walk me through any verification steps, port-in requirements, or carrier settings that may pop up. • Show me how to manage users, assign numbers, and control permissions so we stay organized as we grow. Everything should be ready for live use—no half measures or work-arounds—so we can focus on talking to clients instead of wrestling with setup scree...