Hello,
I have 10+ years of experience (full time as well as freelancing) in customer support, phone/ email support, SQL queries, manual testing, social media promotion, troubleshooting, debugging, and interacting within different teams and with customers.
Also as a freelancer,
• Provided good quality data entry support in previous projects.
• Worked on data processing and Internet research projects.
• Worked on manual testing of new versions of software on websites, mobile app creating test cases.
• Excellent written and oral communication skills
• Involved in sales activities like explaining new features/modules and promotional offers to clients.
• Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc.
• Got a good sense of dealing with irate customers and explaining the technical terms to a non-technical person in layman's language.
• Handled and trained small teams of up to 4 people