Freelance Developer Brief for Zoho Sales IQ Chat Bot Integration

Dear Freelance Developer, I hope this message finds you well. My name is Thibaut Walle, and I am the founder of [login to view URL], an e-learning platform dedicated to Mauritian secondary school students. We are currently seeking an experienced freelance developer to assist us in building a chat bot that will be integrated into Zoho Sales IQ, enhancing our communication capabilities and providing a more personalized experience for our users. Project Overview: We aim to create a dynamic chat bot that will efficiently handle inquiries across various departments within [login to view URL] and seamlessly route conversations to the appropriate team members. Additionally, the chat bot should be capable of extracting crucial information to populate lead profiles in our Zoho CRM. The primary objectives of the chat bot include: Course Enrolment: Route inquiries related to course enrolment to the sales team for further assistance. General Enquiry: Provide relevant information in response to general inquiries about our platform and services. Billing / Accounts: Address billing and accounts-related queries and direct users to the appropriate channels. Support / Tech: Assist users with technical issues and provide technical support. Academic: Address academic inquiries and provide information on course content and structure. Academic Counselling: Guide users seeking academic counseling and offer relevant resources. User Classification: An integral aspect of the chat bot's functionality is the ability to distinguish between students and parents, tailoring responses and interactions accordingly. For student users, the chat bot should collect the following information: Grade enrolled in Subjects enrolled in School Biggest academic challenge How [login to view URL] can assist them For parent users, the chat bot should gather the following details: Number of children Names of children Grades of children Subjects of children Encourage parents towards scheduling counseling sessions Technical Requirements: We envision the chat bot being developed using Zoho Sales IQ's platform. Prior experience with Zoho integrations and familiarity with its capabilities would be advantageous. The chat bot should seamlessly interact with users, provide accurate information, and ensure smooth conversation transitions to human agents when necessary. Moreover, the integration should facilitate the extraction of essential user information to enrich our Zoho CRM lead profiles. Submission Details: If you are interested in taking on this project, please provide the following: A brief overview of your relevant experience in chat bot development and Zoho integrations. Your proposed approach for implementing the chat bot, including the technologies and tools you plan to use. Estimated timeline for completing the project. A breakdown of your project cost, including any potential additional expenses. Feel free to ask any questions or seek clarifications if needed. We look forward to receiving your proposal and exploring the possibility of collaborating to enhance the capabilities of alaprann.mu. Best regards, Thibaut Walle Founder, [login to view URL]