Customer service/Administrative Assistant

Answer incoming customer calls regarding general customer service. Assign customer requests to appropriate parties within company and clearly communicate those assignments. Update and maintain a customer service smart sheet/database during and after each call. Ensure that each item is assigned to appropriate parties and closed out in a timely manner. Follow up with to ensure that the issues were resolved in a satisfactory manner. Produce a monthly report listing amount of calls, action items created and closed, outstanding items and feedback on follow up. Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller. Greet and direct visitors in a courteous, professional manner. Sort and distribute mail and incoming faxes. Manage UPS shipping requests; sign for all incoming packages and distribute to recipients.