Sadique A. Profile

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$20 USD / hour

pune,

india

$20 USD / hour

It's currently 2:36 PM here

Joined June 22, 2019

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Sadique A.

@asatech92

0.0

(0 reviews)

0.0

$20 USD / hour

pune,

india

$20 USD / hour

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Technical Customer support Professional for UK and USA

Hello, I have been one of the best performer in interacting with customer based in UK and USA . Worked as a Technical support Executive for Virgin Media (UK) and worked with Allscripts(USA). Pearson VNA score is 6.8 out of 8 I have a good command over spoken English.

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Experience

Allscripts

Aug 2018 - Present

Providing technical support for the software to users based in USA

Concentrix Daksh

Jul 2017 - Aug 2018 (1 year, 1 month)

Acting SME for UK based Virgin Media Group. Well versed with configuring & trouble shooting of multiple email clients from MS Outlook to third party email clients like Incredimail, Windows live mail or Thunderbird. Installing security softwares like F-secure, Norton Antivirus/McAfee Security Centre and addressing issues with these softwares. Well versed with Linux distribution such as Ubuntu 14.04/16.04 , Window 8/8.1 and Windows 10 & its installation.

Concentrix Daksh

Oct 2015 - Jun 2017 (1 year, 8 months)

Handling calls for the UK based Virgin Media Group. Expert in troubleshooting of TIVO box,apps & landline phones. Processed inbound & outbound technical support calls at a faster rate than team average. Train new employees & explain protocols clearly & efficiently. Achieved best performance for the quarter certificate.