Inbound Support Agent Needed

Hi We are expert in inbound support and we can help you handle all inbound calls very professionally and collect the details from customers as per your requirements.

I am always eager to learn new technologies and platforms and give my best. Here is a snapshot of my experience- • 7 years of experience in customer support/production support. • Experienced in writing SQL queries. • Worked with customers from US, UK, AUS and APJ region. • Provided good quality data entry support in previous projects. • Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools. • Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved. • Worked on manual testing of new versions of software on websites, mobile app creating test cases. • Possess good leadership skills. • Worked as Operation Lead and Team Lead in previous projects. • Good understanding of ITIL concepts. • Involved in sales activities like explaining new features/modules and promotional offers to clients. • Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc. • Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language. • Worked in US (NY) for over 2 years handling a very busy support desk. • Also experienced in working remotely/from home supporting clients.

I have 10 years of BPO experience, i have also headed a quality team, so quality has been my strength. I am ok to work for US shift and flexible with the payout.

With my extensive skills and experience as a Customer Service Representative for almost Five (5) years in the different Contact Centers here in the Philippines, i have no doubt that i can handle the job required for this project efficiently. Looking forward to work with your company.

I have 4 years experience taking calls and setting up an appointment, also upselling products. I experienced dealing with different customers who are angry, frustrated, worried and afraid. Building an emotional connection with customers is not easy and it's even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's phone, email and chat queries in an accurate and timely manner. I'm confident that my oral and written communication skills matched with great customer service will make me an asset to your company.

Hi, me and my partner have over 5 years of experience in customer service. we can deliver quality and do not shy away from going above and beyond our call of duty. We are good to start ASAP, but look for a long term relationship. We can chat about the payout, it shouldn't be a problem. Looking forward to hear from you. Thanks.

A proposal has not yet been provided

I am the perfect candidate for this job because I am reliable, skilled, competent and smart. I am a fast learner so there won't be a problem training me

I have worked in the BPO industry for 6 years. And I have gone through a lot of training. I love to multitask and finish a job as soon as possible without compromising the quality of my work. I am very committed to my work. I am easy to communicate with and eager to learn new things. I can also easily adapt to new changes with process.

I have my ETA customer service specialist certification

You can have my Telephonic Interview and you can make sure that i can be the best for this..

A passionate, results driven, determined and hardworking person who is focused to achieve the goal of the organization I am involved with. I always make sure that I provide my clients and customers with excellent service, professionalism and a dedicated working attitude. I have almost 4 years of experience in Customer Service assisting US and Australian customers. I was part of one of the biggest BPO Companies in the Philippines. I can provide e-mail, chat, remote access and phone support. It is my goal to do everything I can to achieve and exceed customer satisfaction. Throughout my years of experience in Sales, Customer Service and Technical Support, I was able to hone and gather skills such as patience, attentiveness, empathy, positive attitude, time management, and calmness which are essentials for quality customer service. I am always willing to learn and familiarize myself with the products and services in order to provide the best possible support to customers.

Hello, My name is Juan Carlos Quan, I have more than 5 years of experience in customer service, technical support, sales, live chat and retention. I have worked for some well known call centers worldwide such as Sykes, Teleperformance, Stream Global Services and Focus Services for campaigns also well-known like Expedia, Fedex, Bell Canada, AT&T, US Cellular and others. I am a native Spanish speaker from El Salvador San Salvador and I am 100% fluent in English. I have also worked for some home-based projects for companies like Accompli - Outlook Email Support, Incall International - Customer Service and Retention, Tandem Transit - Support Specialist and Networking. Capable to work under stress under any schedule, willing to work Monday to Friday at any schedule and Sundays if required.

A proposal has not yet been provided

I have no experience in this area but I am a quick learner and a people person with alot of free time on my hands.

I have couple of years working experience as customer care Executive worked for Companies Like Optus Telcom ,American Express and Verizon and United Airlines,i am blessed with Excellent Communication,I have excellent listening Skills which is required for Providing Excellent Customer Service and fulfilling customers' expectation,i am quick learner and hard worker and always give my 100% in whatever i do .

I am a new comer so I would do this for 15 us. I am trying to get some clients Why would you pick me? *10 years customer care working in a call center - DELL, HP, Sirius Radio, Rogers all through a call center called Convergys Glace Bay, Nova Scotia Canada *3 years customer care door to door with Telus I am set up and ready to go Thanks

We have experienced agents in both agressive Outbound Sales and also inbound Sales with great closing skills, I keep my team updated and constantly coached so they can be as effective as possible and take advantage of every opportunity they can get.

Dear hiring manager, Are you looking to add a motivated problem solver with superior customer relation skills to your customer service team? I believe that my proven communication skills, upbeat attitude and ability to learn under tight deadlines will make me an effective candidate for the position. I am a highly results-oriented customer services associate with over 10 years experience building productive and positive relationships with diverse customers. I thrive in team settings, work efficiently to solve customer problems, and always stay cool under pressure. The qualities I know I will bring to your team include Customer Service: I have a proven track record in solving customer issues related to product use, troubleshooting, and billing in an effective and professional manner. I've been named Customer Service Associate of the Month six times in three years out of a team of 30+ employees. Professional Attitude: As my references will attest to, I have a knack for always staying positive and upbeat, regardless of the situation, whether it's an unhappy customer or an unusually busy call volume. Passion and Motivation: I have a true passion for customer service and take pride in helping make consumers happy. I am also highly motivated to progress in my career and eager to grow and succeed in a fast-paced environment.

We have been working for inbound USA project for 5 years now. So this is a good match for us. For further information please do not hesitate to contact us back. Thanks, Haris.