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Tech Support

Cryptocurrency exchange Chaincreator ([login to view URL]) is looking for a technical support representative experienced with cryptocurrencies and trading.

Responsibilities

• Responsible for maintaining a high level of professionalism, while working to establish a positive rapport and ongoing engagement with clients.

• Investigate and resolve technical issues with customers and partners and convert them into bug reports.

• Ability to take constructive feedback, learn from it and make improvements when needed – own your mistakes if you make them and take everything as an opportunity to grow.

• Respond promptly and accurately to customer inquiries, requests, and needs.

• Communication is key and we do it in various ways - LiveChat, phone, email.

• Answer incoming customer calls regarding billing issues, sales, account problems, service questions, and general client concerns.

• Great communication skills - must speak English

• Occasionally write manuals or help documents

Important to have experience with:

Zendesk

Jira

Trading

Cryptocurrencies

Blockchains

Skills: Technical Support, Zendesk, Trading, Atlassian Jira, Blockchain

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About the Employer:
( 0 reviews ) Walnut Creek, United States

Project ID: #22870398

9 freelancers are bidding on average $12/hour for this job

piquelamria

hello there i am a binary option trader i trade on forex as well i can speak english well as you know sir/mam how the binary option market work in 1 mint. yesterday i lost all my profit of $989 so no money for investi More

$13 USD / hour
(0 Reviews)
0.0
Adaverio95

Trader, manege cryptos very good and support people Relevant Skills and Experience Trading

$27 USD / hour
(0 Reviews)
0.0
nikkojay1

I've been a Technical Support Expert for more than 2 years. I'm used to communicating with clients via phone, chat, and email. I also have experience in trading, I've been doing it since 2018. I'm so familiar with the More

$12 USD / hour
(0 Reviews)
0.0
hasancomak

Hi, Thank you for this great offer, I have very large livechat and ticket service experience in very different companies and ICOs I believe that I am good at on livechat I look forward to hearing from you soon. More

$8 USD / hour
(0 Reviews)
0.0
PhilippinesVA

I have 15 years of experience in Customer Support, 2 years experience in Technical Support for a Cryptocurrency, 10 years as web designer, over 5 years as virtual assistant for a SAAS company. I have 2 internet connec More

$8 USD / hour
(0 Reviews)
0.0
FutureTechno1

Hi, I have a strong experience in cryptocurrency like litecoin, eyescoin, forkcoin, btc, erc-20, smart contract, exchange, wallet development, Github, Bigbucket, Jira, Slack, Trello, etc. Here some of the previous wor More

$12 USD / hour
(0 Reviews)
0.0
khanhlvt

Hi I read your description carefully and I totally believe that I am the suitable one for this job. I am a fluent English speaker. I've got experience in the same position in Kraken Exchange and other companies for ye More

$8 USD / hour
(0 Reviews)
0.0
pohema1987

I have deep knowledge of crpto trading and Zen desk. I am advanced IT personnel with many years of experience. I will love to work with you.

$11 USD / hour
(0 Reviews)
0.0
arvindbc0052

Hi there, We are a Managed IT service provider and having a dedicated support team to handle the Project please let us know if you're interested in short/l9ng term contr, we will be glad to work with you.

$8 USD / hour
(0 Reviews)
0.0