Hello,
I have more of 10 years of experience working as a technical support engineer, during this time, I have covered L1 and L2 support engineer.
During this time, I have provided technical expertise to customers in the EMEA, LATAM, and AMERICA regions. I have provided support for multiple applications in both English and Spanish always focused on bringing the highest level of customer satisfaction.
I also have experience coordinating work between different departments (like engineering and professional services) to bring customer issues to resolution as soon as possible.
Please let me know if you need more information
Best regards,
Hildemar