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Bilingual Spanish & English Speaking Customer Service Representative/ Dispatcher

$2-8 USD / hour

Closed
Posted about 2 months ago

$2-8 USD / hour

I am looking for a reliable customer service representative whose duties include answering incoming calls and dispatching drivers. This role is integral to ensuring smooth operations within my company and is thus critical that the candidate can effectively multitask. Core Responsibilities: - Answering incoming calls diligently and professionally. - Immediately dispatching drivers following customer requests. - Accurately documenting each call by recording: * Time of the call * The content of the inquiry * Detailed caller information * Any necessary follow-up actions to be taken - Dealing appropriately with emergency situations or unexpected delays that arise. Ideal Candidate Skills & Experience: - MUST SPEAK SPANISH & ENGLISH - Have impeccable communication skills in order to respond effectively to customer queries. - Be able to tactfully handle emergencies or unexpected delays. - Be organized, as this role entails keeping detailed call notes and managing multiple tasks at once. - Any experience in a similar role or customer service is a plus. I encourage interested candidates who satisfy the above criteria to submit a proposal. Your ability to rapidly respond to customers while remaining composed is key to the success of this role.
Project ID: 37852914

About the project

4 proposals
Remote project
Active 19 days ago

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4 freelancers are bidding on average $8 USD/hour for this job
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As a seasoned Full-stack Developer, I possess a unique and versatile skill set that is highly adaptable to your customer service representative/dispatcher needs. Speaking two languages fluently - Spanish and English, I can effectively engage with customers from different cultural backgrounds and swiftly dispatch drivers as required, ensuring that all interactions are logged meticulously for future references. My proficiency in Excel and database management will be an asset in handling large amounts of customer data and coordinating dispatch tasks efficiently. My seven-year professional journey is marked by a commitment to timeliness, cost-effectiveness, and top-class performance. Your company's success greatly depends on a team member who can multitask while remaining composed, and my experience in web automation and coding has honed my ability to take on complex challenges simultaneously. Additionally, while my background is rooted mainly in technical tasks such as web scraping, programming, and data analysis, I've also done my fair share of customer service and understand the value of empathetic communication especially during emergency or unexpected situations. fortifying this with excellent organizing skills and detail-orientation, I guarantee maximum professionalism and efficiency from day one. If you choose me for this critical role, you can expect quality work delivered efficiently within budget - exactly what your project demands.
$15 USD in 40 days
4.8 (21 reviews)
5.3
5.3
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Hey Raymond D., Good afternoon I have read the project description, and I am convinced that I am the best person to help you. I have skills in Google Chrome and Microsoft Office. I have worked in many projects similar to yours, making this an interesting task for me. However, I have a few questions before we can proceed. Please message. Thank You Carol M.
$2 USD in 18 days
0.0 (0 reviews)
0.0
0.0
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Dedicated Lead Relationship Specialist and Customer Service Representative with a proven track record in lead generation and virtual assistance. With many years of experience cultivating and managing client relationships, driving successful lead-generation campaigns, and providing top-notch customer service. Adept at leveraging virtual assistant tools and technologies to enhance productivity and streamline operations. Known for exceptional communication and interpersonal skills, ensuring positive client interactions and satisfaction. I bring my multifaceted expertise to a dynamic role where I can build strong customer relationships, generate leads, and deliver exceptional virtual assistance.
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Experienced technical support agent, customer service agent and sales support . With more than 10 years of experience assisting users from USA over the phone, email, text, live chat and remote sessions, . Native Spanish, fluent English and advanced Portuguese.
$6 USD in 120 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Bronx, United States
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Member since Mar 7, 2024

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