Banking & Finance - BPO

PROFESSIONAL WORK EXPERIENCE 1. Organisation : Intelenet Global Services Pvt. Ltd. Designation : Senior Customer Service Executive Period : Since Jan 2009 – Aug 2011 Area : Business Banking Client : Barclays Bank (UK) Ltd. Job Profile: • Quality checking of offshore agent’s out put. • Clarifying and resolving questionnaire raised by the team for complex facilities. • Maintaining and updating daily internal logs and client logs as per client requirements. • Observing the rules & instructions communicated from time to time and ensure client satisfaction. • Confidentiality of company’s information. • Opening new loan account to Business Customer. • Marking limits and drawdown of funds to customers business accounts. • Tracking SLA for complex facilities. • Instructing (process amendments) updates on daily basis. • Marking errors. • Retain with 100% accuracy report for my team. • Opening new loan account and to repay the existing loans. • Funds Transfer. 2. Organisation :Andromeda Pvt. Ltd. Designation :Telemarketing Executive Period :May 2008 – Jan 2009 Job Profile: • Fulfillment of sales norms in manner of promoting the company’s image. • Clarifying and resolving questionnaire raised by the customers and clients. • Maintaining and Handling a Quality Team no of 20 Peoples. • Observing the rules & instructions communicated from time to time and ensure confidentiality of company’s information. • Clarifying and resolving questionnaire raised by the client through conference call. 3. Organisation : Tata Consultancy Services e-serve Pvt. Ltd Designation : Process Associated Period : Since Nov 2011 – Jun 2012 Area : Banking Client : Citi Bank, N.A., (US) Job Profile: • Processing the loan as per the rekon quick view instructions updated by the client. • For each and every states we have a updates in employee update sheet, based upon that we use to process the loans. • We have different queues in our work flow such as CMI (Citi Mortgage Inc.,), Custom, Short Sale, Panagon, PAP (Pay Off Papers), etc. • Our duty is to release the loan which is paid off by the customers. • Worked in a process called lien release. • Quality checking of offshore agent’s out put. • Observing the rules & instructions communicated from time to time and ensure client satisfaction and to retain with 100% accuracy level.