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$12 USD / hour
Flag of JAMAICA
montego bay, jamaica
$12 USD / hour
It's currently 7:38 PM here
Joined February 2, 2016
0 Recommendations

Shernette B.

@shernetteb

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$12 USD / hour
Flag of JAMAICA
montego bay, jamaica
$12 USD / hour
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Customer Service Assistant

My long term objective is to work as a Human Resource Manager, whilst my present objective is securing a position that would help to foster and utilize my experience and analytic skills to assist in obtaining organizational objectives, while advancing my professional expertise.

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Experience

Collections Agent,

Alliance One Inc. (2011- 2013)
Mar 2011 - May 2013 (2 years, 2 months)
• Provide quality customer service. • Adherence to the Fair Debt Collection Practice Act (FDCPA). • Negotiate with customers for prompt payment of outstanding loans. • Maintain call quality goals. • Collecting delinquent accounts, loss mitigation and loan settlements.

Telemarketing Supervisor

Telemarketing Supervisor, Visionary Telecommunications Ltd
Jan 2008 - Dec 2010 (2 years, 11 months)
Ensure employees comply with company policies and guidelines, Manage team performance, establish goals, and meet client needs, Preparing daily reports of employee performance, Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolved customer issues with expediency. team building & Supervision, Staff Development & Training, Monitoring, coaching.

Education

Supervisory Management

Jamaica 2012 - 2014
(2 years)

Qualifications

Data Entry Operations

Heart Trust National Training Agency
2005
One year training in Data Entry Operations.

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