System Administrator

Support Scope PC workstations Server Management Backup Implementation/Monitoring PC Applications Ad-hoc IT Consultation for future requirements Outside business hours support Out of Scope IT Hardware purchase/installation Phone/VoIP systems Printers Services included in Support Scope PC Workstations: Remote Support, Microsoft Application Support, Windows Patch/update management, Anti-Virus, Local/Group policy configuration, performance tuning Server Management: Phone Support, Remote Support, Service Availability Monitoring, Windows Patch/update management, Windows Event Log management, User account administration, File System/Security Administration, Anti-Virus, Local/Group policy configuration, performance tuning Backup Implementation/Monitoring: Design/setup/monitor a robust data backup system in accordance with data retention policy PC Applications: Dropbox Microsoft Office Sage 300 ERP Google Mail Google calendar Google device policy Various cloud based applications RDC Ad-hoc IT Consultation: Weekly discussion with business owner to provide summary of incidents/support requests and provide advice on future requirements Outside Business Hours Support: {To be determined at later stage} Engagement period Annual Payment terms 12 milestones, each will be released by the end of month