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Help with customer support

$8-15 AUD / hour

Closed
Posted over 6 years ago

$8-15 AUD / hour

We need someone to assist with LOKE's Customer Service. This will involve using Zendesk each day to help our clients and end users of our mobile app get the best use of our product for their business. Our Zendesk has a fully populated knowledge-based and macros-responses for quick and easy responses. We also use Slack so you can easily communicate with our entire team to ask questions, learn more about our product & solve customer problems. Required Skills: - Experience using Zendesk, Slack and Google Apps - Strong communication abilities, including educating customers about our product - Ability to take initiate in problem-solving when end-users raise issues - A desire to actually help our customers - Organised, with the ability to manage multiple projects/priorities - Eager to learn new skills and solutions and to work independently - Ability to be professional and courteous with a strong focus on customer service - Willingness to offers news ideas and approaches to constantly improve our customer service
Project ID: 15248842

About the project

17 proposals
Remote project
Active 7 yrs ago

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17 freelancers are bidding on average $10 AUD/hour for this job
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A proposal has not yet been provided
$8 AUD in 40 days
5.0 (84 reviews)
6.3
6.3
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Hello, I graduated from Boston University USA. I have many years of customer service experience working for different clients virtually all over the world. I have decent English and communication skills. I am very flexible in my work hours. I am available as per US time zones. My IT skills are quite decent. I have latest computer with 2-3 hours battery backup in case of power failure. Then a generator for back up is also available. As for my connectivity, have 2 internet broadband connections, the best there are in the market. Thus, I can remain connected with you, for full 8 hours of the day on email and Skype, without interruptions. My personal qualities are: - Detail Oriented, as handled many sensitive contracts in past. - Trustworthy and honest. - Very Fast Learner. Thank you Best Regards
$15 AUD in 40 days
5.0 (3 reviews)
6.3
6.3
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I am already providing my services on Zendesk to one of my client's customers. So, you can count on me for this purpose.
$12 AUD in 40 days
5.0 (7 reviews)
5.3
5.3
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Hello, Cognizant of a job opportunity, I would respectfully apply in your good company in which I am willing to learn and will take initiative on excelling. I am a goal oriented and success driven individual. I am a reliable person. I will always deliver and provide a good result. Skills Provided Here: Virtual Assistant Email Support/ Email Handling Rewriting from scanned documents Web research Typing / Copy Paste Task Image Conversion Excel Spreadsheet Data entry Rewriting documents File conversion from PDF to word and excel Photoshop PowerPoint Presentation Email Marketing Hoping that this would merit your favorable attention and consideration wherein I am willing to give full dedication to any task you would favorably assign to me. Thank you. Warm Regards, CHERRYL N. BOBIS Applicant
$12 AUD in 40 days
5.0 (3 reviews)
4.9
4.9
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Hi, I would like to apply for the project you have posted. I am highly experienced with dealing with customers as I have worked as a customer service representative for the past 6 years before I started as a freelancer. I would like to know more about your project, please send me a message so we can discuss it over chat. Thank you!
$8 AUD in 40 days
5.0 (10 reviews)
3.7
3.7
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I have a good admin teams to work on this, and we make sure we will complete your task before you requested date
$12 AUD in 40 days
5.0 (4 reviews)
2.8
2.8
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A proposal has not yet been provided
$8 AUD in 1 day
5.0 (1 review)
2.5
2.5
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I have great experience working with knowledge bases & documentation. I do not have worked before with Zendesk, but it won't be a problem as far as I am concerned. I do not think its learning curve will be too steep. Check my profile for more details.
$11 AUD in 20 days
0.0 (0 reviews)
0.0
0.0
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Dear Hiring Manager, I am interested to work on your project. I have the necessary skills to perform the activities. I can get the job done accurately in most efficient manner. I hope you will consider me as a rightful candidate. Thanks for your time and cooperation. Sincerely, Rizwan
$8 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi! My name is Anna and I have 5+ years of experience in VA. During this time I have performed various tasks using different tools (Google Apps, Slack, Excel, Powerpoint, Canva, MailChimp, Constant Contact...). I have a master's degree in English Philology and have worked for several years conducting business with UK and US partners. I'm customer oriented and believe that I can be the best fit for this project. Looking forward to hearing from you! Kind regards, Anna
$12 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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bility to lead taking charge and achieving objectives without hesitation while remaining flexible and calm leaving room for adjustment and negotiation Adept at identifying issues and drawing necessary solutions Delivers exceptional support acting as catalyst for new business opportunities and partnerships Team player capable of driving business initiatives that positively impact bottom line and streamline operations
$12 AUD in 40 days
0.0 (0 reviews)
0.0
0.0
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I would like to start by saying that although I do not have prior experience with zendesk, I am a very fast learner who would be dedicated to learning the skills necessary to operate on this platform. I have spent the majority of my professional life working in customer service, and now that I have moved over to an online platform I am hoping to continue using those skills in a digital way. I meet your requirements of what you are seeking in an employee, and believe I have superb customer service skills developed through years of working in this field. I enjoy helping customers find solutions to their problems, and I always communicate in a profession and courteous manner. I am always excited by opportunities to learn new skills, and so this project will be both interesting and informative. You mentioned you are seeking around 21 hours per week, and I am able to dedicate that much time. I am also able to work longer hours, so if needed I am always around to work. If you have any further questions, please do not hesitate to contact me. Thank you.
$11 AUD in 40 days
0.0 (0 reviews)
0.0
0.0

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