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Weekend/Evening Customer Support (phone/email)

$15-25 USD / hour

Closed
Posted over 4 years ago

$15-25 USD / hour

Looking for someone to handle after-hours customer support phone/email/chat/text after 6 pm on weekdays and on weekends. Ideally, you would be doing customer support for other companies as well since there is not such a high volume of tickets. There is an opportunity for more hours during holiday season. - Available after 6pm EST Monday - Friday and on weekends - Respond to customer email, text, phone and live chat inquiries for our consumer-facing fashion e-commerce business, demonstrating strong, suggestive selling techniques by engaging with clients to sell and upsell accordingly. - Assist customers with a product inquiry, price and availability quotes, order entry and follow-up, shipment tracking, returns/refund support, and effective problem-solving for customers any time their experience didn’t go as planned - Enter detailed information into CRM for all issues handled - Publish customer reviews - Escalate customer messages as needed
Project ID: 21946758

About the project

23 proposals
Remote project
Active 4 yrs ago

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23 freelancers are bidding on average $22 USD/hour for this job
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Hello and welcome , this is Marjan and I look forward to assisting you. Can we discuss further and get started straight away?
$20 USD in 40 days
4.9 (1259 reviews)
7.9
7.9
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Hi, If you're looking for a better virtual team to do Customer Support (Phone, Email, and Chat), appointment setting, cold calling, sales, Virtual Assistant and the like. We are based in the Philippines and we have a top caliber team for you. We are trusted by clients from the UK, Australia, USA, and Canada by far. Maintaining client relationship for the long term process and giving them a satisfying end result. 10 years in the industry so we know what we are talking about. We build business offshore and connect to your customers online. Send us your interest. Thanks. Best, Paulkem
$20 USD in 40 days
5.0 (1 review)
4.6
4.6
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Hello, We are IT-Engineers and Business Analysts, creating complete web and mobile solutions, for already more than 15 years, supporting our products with custom digital marketing strategies and instruments. There are several best-practices and approaches to creation of IT-based products for the market, which either: - Aim to finalization and fixed state of the product at the launch moment. - Or allow a high rate of flexibility and change requests during all stages. We will assist you with the technological expertise to create a decision-base for you to take informed decisions about the most suitable approach for the creation of your product. All of our products are receiving our support during all of their life-cycle stages. Is there an example of a similar product already available on the market, which we could use together in our conversation to take all of its best features and add your own unique specifics on top of that base? Before the collaboration starts - the initial briefing round takes place, which is free of charge. We are interested in all the details of your specific case. They will allow us to obtain a better vision of your concept and help us create unique solutions for you. Let's schedule a convenient time for the first kick-off conversation. Best Regards, Andrei Costenco Team Lead, Business Analyst, Senior Engineer Dev Experts Team
$25 USD in 30 days
5.0 (2 reviews)
4.2
4.2
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Hello i have a team to handle your customer support via phone or email as we already did similar projects before and we are expert in this kindly check my reviews to know more about my experience
$16 USD in 60 days
5.0 (5 reviews)
2.7
2.7
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Hi We are a customer service company offering live chat service for 24/7. We provide both software and agents however you can use your own software if you like. Our agents have great English writing skills as well as perfect communication skills. We have a great experience of providing live chat service and have been doing it for over ten years. Please get back to me so we should discuss details. All the best Nasir
$25 USD in 40 days
5.0 (1 review)
2.5
2.5
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Hi there, we are a team of titanium certified developers. we excel inAutoCAD and solidworks enviroment along with unity and unity 3D. please leave a message on my chat so we can discuss the budget and deadline of the project. Also, have a look at my profile for my reviews and portfolios. Thanks Note: This is not an automated bid and i'm ready to discuss your project right now. .. .
$50 USD in 1137 days
0.0 (0 reviews)
0.0
0.0
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I've gone through your requirements fully and i understand fully and I'm ready to work. Awaiting further instructions Relevant Skills and Experience Data Entry
$22 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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HI! I'm experienced in customer service and I always listen and give the best service to customers. I previously worked in fashion and retail before and would love to leverage my knowledge and experience on this project. I hope we can talk more about this and start soon as I am intrigued about the work and would love to be of assistance to you. Here's for the best! Regards, Erin
$15 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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I have a lot of customer service experience both over the phone and in person. I manage my time wisely and can promote what I am doing. If you pick me, I’m sure to get the job done!
$22 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hi, I'm a goal-oriented and well-organized person with great attention to detail, who has experience in freight forwarding and courier companies as Logistic Coordinator and Customer service executive. I can work with minimum to zero supervision.
$22 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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This job post is very interesting. I want to be part of your team as I love assisting customer's inquiries. I have been on this job for about a year. I hope we can discuss further details.
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello Sir/Madame, Good day! My name is Jaimie. I have more than 5 years call center experienced. I have expertise in sales, admin support, customer service, email, chat and phone support, and technical support as well. I am confident that I can deliver this job excellently. I would be more than happy if we could discuss further details. Best regards, Jaimie.
$16 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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I have the time skill set and communication
$22 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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I have been in this industry for 9 years in total and 7 years of it was spent doing customer service. I have used tools like Zendesk and Freshdesk. With my experience, I am confident that I have learned all the necessary things. I've done customer service jobs via phone call, email, and chat. I'm very positive that I can do this job. This position would further assist in my individual growth along with my professional growth as well. I believe I would be able to thrive in this position and in this company. It seems that determination and teamwork go a long way within this organization and I believe that I am the ideal candidate to embody these characteristics. I would like to show my abilities and hopefully, have the opportunity to continue working longterm to show how deep my dedication goes. This job can show and teach me more about the customer service world, which I believe will be a once in a lifetime opportunity.
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, we are a small IT support team who are starting off a support business. We are very qualified for this position and can work nights, days and weekends. We have expert level experience in IT support. Please contact me so that we may discuss this further. Thanks
$27 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hello, I am very interested in the position. I have more than 9 years of experience in customer service in areas like procurement, accounts payables, HR and employee reimbursement. I speak native Spanish, Portuguese and English. I am very professional, loyal, fast learner, adapts to change quickly and hard worker. I hope to hear from you soon! Have a great day!
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Reliable professional with corporate experience delivering high quality services with 20 +years of proven success. Marketing and sales, translation, data entry, cold calling. CV with further details upon request.
$24 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I worked before as a customer service agent and I'm able to deal with customers over the phone I can handle customers, solve their problems and I have a good communication skills with them I always make sure to build labour with them and I have good typing skills
$15 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello! My name is Meldred Loreto, a freelancer from the Philippines. I came across your job posting and I am very interested to send in my application for this task. I have a 6-year experience as a customer service representative specialized in phone, chat and email support. I am very comfortable assisting customers from other countries and very much confident with my communication customer handling skills. I would love to work on this task and I will give my best efforts to help you reach your goal if given the chance to be hired by you.
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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Flag of UNITED STATES
Buffalo, United States
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Member since Oct 24, 2019

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