Queue Agent Timer Reset When Call Seized

We had a custom AGI script written by a freelancer here which needs a "fix... Via a Asterisk AGI Python script initiated from a web page button, a queue agent can "transfer a caller" into a custom extension. The script works by seizing the active channel from the agent, sending the caller to the custom extension script, and releasing the agent to take another call. The problem is that when this is done, the queue agent typically gets the "next possible call" in their queue, instead of being placed into the last in line position which would be appropriate under our "leastrecent" ring strategy. After some investigation, we believe that the problem is that the agent's "idle time" timer is not being reset during the call-seizure-and-transfer script, thus Asterisk believes that agent to be idle far longer then is true. We are running the FreePBX v.2.11.0.37 distro with Asterisk 11.4.0. The contents of the Python script (/var/www/cgi-bin/[login to view URL]) used to seize the call is: ========================================== #!/usr/bin/python import cgi import sys import re import telnetlib MANAGER_HOST="[login to view URL]" MANAGER_PORT="5038" MANAGER_USER="xxxREDACTEDxxx" MANAGER_PASSWORD="xxxREDACTEDxxx" form = [login to view URL]() print "Content-Type: text/plain\n\n" if "callID" not in form: print "There is no callid" [login to view URL]() if "ptID" not in form: print "There is no ptid" [login to view URL]() if "agentID" not in form: print "There is no agentid" [login to view URL]() callid = [login to view URL]("callID") ptid = [login to view URL]("ptID") agentid = [login to view URL]("agentID") print "Parse the request" line = agentid manager = [login to view URL]() [login to view URL](MANAGER_HOST, MANAGER_PORT) [login to view URL]("Action: login\n") [login to view URL]("Username: %(MANAGER_USER)s\n" %vars()) [login to view URL]("Secret: %(MANAGER_PASSWORD)s\n" %vars()) [login to view URL]("Events: off\n\n") [login to view URL]("Action: coreshowchannels\n\n") events = manager.read_until("CoreShowChannelsComplete").split("Event") data = 0 for i in events: if [login to view URL]("ConnectedLineNum: %(line)s" %vars(), i): data = i if data == 0: print "No channel up." [login to view URL]() result = [login to view URL]("Channel: (.*)", data) channel = [login to view URL](1) print channel [login to view URL]("\n") [login to view URL]("Action: redirect\n") [login to view URL]("Channel: %(channel)s\n" %vars()) [login to view URL]("Context: ivr\n") [login to view URL]("Exten: s\n") [login to view URL]("Priority: 1\n\n") [login to view URL]("Action: setvar\n") [login to view URL]("Channel: %(channel)s\n" %vars()) [login to view URL]("Variable: callid\n") [login to view URL]("Value: %(callid)s\n\n" %vars()) [login to view URL]("Action: setvar\n") [login to view URL]("Channel: %(channel)s\n" %vars()) [login to view URL]("Variable: agentid\n") [login to view URL]("Value: %(agentid)s\n\n" %vars()) [login to view URL]("Action: setvar\n") [login to view URL]("Channel: %(channel)s\n" %vars()) [login to view URL]("Variable: ptid\n") [login to view URL]("Value: %(ptid)s\n\n" %vars()) =============================================== There are 2 other files/scripts used for this system (but they are for handling the call after "transfer"): /etc/asterisk/[login to view URL] /var/lib/asterisk/agi-bin/[login to view URL] We will provide access to copies of our other scripts as needed, but will cannot provide direct access to our PBX due to U.S. Federal privacy regulations. We have competent PBX administrators available to provide support and answer questions about our system as well.