Hello,
Sending a proposal based on what has been described about the project. I was unable to find any attachments that show the current format for presenting information. Zendesk API integration would be done via Python unless this is an issue (we can discuss other potential languages)
Regarding data storage and visualization tool, I can adapt to whatever solution exists already, or we can build something in open source tools like Google Sheets, but if the expectations are something more robust that needs to be developed from scratch, it would be out of the scope of this proposal.
My availability is part-time, 2-3 hours a day, starting from 7pm UK time.
Thank you,
Gabriel