Mobile Application to raise SOS via SMS

Requirements Objective We want to develop a mobile application for our customers which will serve to raise an SOS alert in emergency situations and relay location based information via SMS. We also wants to develop the system at the back-end that will process the information received and present it on a web interface to call center agents. Key Requirements Mobile application The mobile application should be able to: ‐ Capture GPS data when SOS is triggered ‐ Extract and send Cell ID of cell site using GSM network (in cases where GPS capability is not available) ‐ Send SOS message along with location information via SMS to a predefined contact number(s) ‐ Silently launch in the background without bringing up the app screen ‐ Extract and relay other easily available information (e.g. cell phone number, IMEI etc.) It should be available on the following platforms: ‐ iOS ‐ Android ‐ BlackBerry ‐ Windows Mobile Back-end system The back-end system will: ‐ Lookup vehicle data from CRM using client cell and vehicle registration number ‐ Track vehicle location from Vehicle Tracking Server ‐ Send extracted information to webserver for Control Room agents in the form of alerts The interface for Control Room agents will have the following features: ‐ Web based application to cater to incoming SOS raised by customers ‐ Accept alert where a window will open with a field for additional comments ‐ Close alert where the alert will be disposed off ‐ Report generation Following reports need to be generated by the system: ‐ History of alarms occurred ‐ Day end/monthly summary ‐ History of comments entered ‐ User statistics