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Customer Satisfaction Survey - MS Office/Access DB

£20-250 GBP

Completed
Posted over 9 years ago

£20-250 GBP

Paid on delivery
Develop a access database (or could potentially be done in excel somehow), which allows to collect survey results. A simple table where customer details are stored (Company name, contact name, contact email, etc). Should be easy to add, and amend customer details. The survey itself will then be completed, and linked to the customer which answered the questions. Data entry will be done by 1 person, asking questions over the phone, the survey will include these questions. The client would be asked to rate their answers from 1 to 5. How satisfied were you with: 1. The product you purchased? 2. The technical back-up provided? 3. The staff’s knowledge of the product and services? 4. The professionalism of the staff? 5. The reliability of the product? 6. The repair service provided. 7. The cost of repairs 8. The speed that your queries were dealt with? 9. Marketing information and materials that you were supplied with? 10. The products available. The answers would need to be collated into a range of reports covering say a. The number of people who participated in the survey. b. average scores c. A list of the participants who gave score of 2 or less for any of the questions and which questions they scored that low on. The survey will be complete 1 or 2 times a year, so it should be possible to add surveys and link to same users in future. Survey should be same questions, though ability to change might be helpful, but not a fixed requirement
Project ID: 6977408

About the project

36 proposals
Remote project
Active 9 yrs ago

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I suggest completing the project in Excel to keep the user experience very simple. To do so we'd build a comprehensive date collection and analysis tool which would include: 1) A clear and concisely designed form on one sheet, easy for the researcher to complete, with options to add and vary questions. 2) A macro to transfer this information with a single click to a database held in an alternative sheet . 3) An analysis page, allowing you to quickly see a summary dashboard indicating dissatisfied customers, number of participants, averages and other relevant statistics and analyses. All represented numerically and graphically. The same tool would be usable for multiple surveys across multiple years, and can be built to include tracking of the satisfaction of returning customers, perhaps red-flagging customers with negative feedback over more than 1 survey. I have extensive experience (over 5 years) in building excel tools of this nature in the past, including models with significantly more complex requirements such as links to multiple databases, macros to populate word documents with text, graphs and tables, and tools used simultaneously by over 100 people. I take pride in my work and wish to build a reputation on this site, meaning that I'll make absolutely certain that you are happy with the product I provide. In particular, I'll guarantee that the user experience is extremely simple, the database solid, and the analysis well presented and relevant. Thanks
£111 GBP in 3 days
5.0 (1 review)
2.3
2.3
36 freelancers are bidding on average £122 GBP for this job
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Hi there - My name is Paris. I've read your brief and can see that you'd like to have a database. I have 7 years’ experience designing and developing Access databases. I would approach your project by creating a draft Access database and send it to you for review. I am highly qualified for this project and would love to speak with you further about taking this project on. If you'd like to view my previous work, as well as feedback, take a look at my Freelancer Portfolio (https://www.freelancer.com/u/paris2785.html). I can send you a sample of my previous work upon request.
£65 GBP in 8 days
5.0 (733 reviews)
8.8
8.8
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Hello, I think i will better use Access We are extremely dedicated and professional freelancing team. We will complete all our project works within budget and time duration. We are expert in all types of Manual Data Entry and Data Processing Work, Product Entry and Editing Work, PDF to Excel data conversion work and Virtual Assistant. We always produce EXTRA-ORDINARY WORK for our clients. we have 15+ years of experience in Administrative Work, Sales & Marketing Support, Data Mining, and Web Research. We always pay close attention to the project details to ensure that all work we submit is excellent, on time and with the fastest turnaround possible. We have a great work ethic and I look forward to working with you. We have highly skilled, efficient, professional with incomparable Excel skills. We are very capable of working independently. We do all types of Admin Support, Sales & Marketing, Customer Services, Web Research, Data Mining, and Database management.
£184 GBP in 10 days
4.9 (63 reviews)
7.8
7.8
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Dear, I checked your project description, and I confirm I can develop Access program to record your survey. I will focus on user friendly interface. As you can see I have very good rate, you can be sure I am serious. Regards, Fabrice
£94 GBP in 3 days
4.8 (97 reviews)
7.4
7.4
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Hi, I have more than 14 years of exp and I am expert in this kind of work. I have completed more than 220 projects. Please look at the feedback left by my employers to know more about my work. Waiting for your positive response. Thanks.
£150 GBP in 10 days
4.9 (161 reviews)
6.5
6.5
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Hi, I have gone through your project requirements in detail and feel comfortable in taking if forward to work on it. As a solution, I will provide you MS Access database file which will have customer maintenance form. Then Survey form will be there which can be used to input survey answers which will be saved in database. Finally you can have reports as you mentioned. Waiting for your response to talk further in detail and plan out activity. Thanks.
£72 GBP in 3 days
4.7 (197 reviews)
6.4
6.4
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Hi, Thanks for viewing my proposal. I am professional experienced(more then 20 years) Ms Access developer(with 97-2013 versions) and mathematician from Republic Georgia. My skills: VBA with SQL, ADO(ActiveX), Excel Object Model, Excel ADD-ins, WEB scraping, ... I'd like to make your Ms Access problem... Thanks and Regards, Zura Esartia
£150 GBP in 3 days
4.7 (87 reviews)
6.6
6.6
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Hi, I am interested in this job. I can do this for you. I am an experienced MS Access database developer. If interested in hiring me then please let me know so that we can discuss it further. Thanks. Regards, Jawad
£66 GBP in 3 days
5.0 (101 reviews)
5.9
5.9
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Hello! Thank you for taking your time to read my proposal. I have been in this industry for 6 years and such jobs are my daily practice. I can assure you that if you work with me once, you will always work with me for these kind of projects. I have been read your Project description throughout. I have been made this type of work many times. I think we can make a better Survey database in MS Access. I can also make it in MS Excel if it is more convenient for you. You can see my PROFILE for more details . See some screenshots of my previous work in my PORTFOLIO. Let's discuss for even more details before you award me the project. Thank you in anticipation. Have a nice day...
£111 GBP in 3 days
4.9 (75 reviews)
6.1
6.1
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Hello, I am a developer with over 23 years experience building complex database systems, specialising in the development of applications in MS Access using VBA and WinAPI. I could produce a functional and user friendly system that would match your project specification. Please view my portfolio for some examples of my work.
£350 GBP in 5 days
4.9 (23 reviews)
5.5
5.5
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Hi, I am working as Lead Pricing Analyst in a Fortune 500 MNC. I have worked on designing, implementing and analyzing ACBC (conjoint) surveys, pricing models, income statements, business analysis etc. Prior that I have completed MBA and bachelors in Engineering. I have worked extensively on excel and VBA in my job and here on freelancer as well. I believe I can help in your work. Please have a look at reviews provided by previous employers. Please contact for further discussion. Regards! Vikas
£150 GBP in 3 days
4.9 (38 reviews)
5.6
5.6
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HI, Access and Excel VBA expert here, I offer you access application with very user friendly forms having functionalities like auto filling easy data selection through dropdowns, these forms will be for performing data operations and also other functions like selecting the data criteria for generation of the reports, the user interface structure of the application will be such that there will be a single Home form and all the other forms can be loaded on this main Home form through button clicks to access their functionality. I can offer you with a very dynamic access reports, dynamic in terms of their structure i.e. the structure of a single report can change depending on the data to be displayed on it each time for e.g. access reports can be used to generate invoices on them, now as structure of the invoice is dynamic i.e. there may be any number of items billed, so in such scenarios I can offer you reports which can handle this dynamic nature of such data. Criteria for the data to be displayed on the report can be set on user forms and they can be generated on button clicks. I want to send you an access DEMO application to give you an idea of the functionality that I can offer you, if you could reply me on this message I will be able to send you the demo app. Regards.
£44 GBP in 5 days
5.0 (44 reviews)
5.5
5.5
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Good Day, I would like to express my interest in your project. I am a holder of a BSc. (Hons) Computing degree from the University of Greenwich (UK) and have over 8 years professional work experience in the IT industry, holding various technical and administrative/supervisory positions. I am an expert in MS Access, Visual Basic for Applications, database design/development, SQL, MySQL, data import and export to MS Excel, csv, txt, pdf, emailing reports, etc. I would be very glad to develop your Customer Satisfaction Survey Database. Please find below some MS Access applications that I have developed: ( A ) MARKETING CONTACTS DATABASE: Complex database for keeping track of clients who are targeted for various marketing campaigns. Utilises complex SQL queries to filter clients based on various criteria. Includes bulk importing from and exporting of data to MS Excel. ( B ) PROJECT COSTS DATABASE: For management of Project financial data - quotations, variations, customer orders, purchase orders, receipts, invoices, payments, report generation and emailing of reports as pdf attachments, etc. I would like to assure you that I am committed to providing you with a solution that meets and where possible exceeds your requirements. (Excellent reviews and work samples are available on my profile page.) Please get in touch to progress this further. Thank you for considering my application. I look forward to your favourable response. Sincerely, Jeane.
£115 GBP in 7 days
5.0 (5 reviews)
4.9
4.9
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Dear Buyer, I am a programmer since 1984. With Windows applicatons I am involved since 1998, having worked with Access versions from 97 and up to 2010 ... A standalone MS Access is OK for your project ... Ability to add / modify / remove questions can be included ... One question concerning your project : you mention that all questions are answered with 1 to 5. This is definite or is there any possibility to change ? Many thanks in advance for considering my bid. Looking forward to hearing from you. With best regards, Solon ...
£66 GBP in 5 days
4.9 (30 reviews)
5.0
5.0
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Hello, I am interesting in your project. I have about 15 years of experience with VBA in MS Access and all MS Office products. Best Regards, Dorel Jucuti
£80 GBP in 3 days
4.9 (22 reviews)
4.8
4.8
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A proposal has not yet been provided
£150 GBP in 3 days
5.0 (1 review)
3.0
3.0
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A proposal has not yet been provided
£222 GBP in 15 days
5.0 (3 reviews)
2.6
2.6
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I have designed Access Database for tracking survey data. I have even published a paper titled Database Models For Questionnaire-Based Surveys that appeared in International Journal of Business, Marketing, and Decision Sciences.
£133 GBP in 3 days
4.6 (1 review)
2.4
2.4
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Thank you for the opportunity to bid on your project. I am a data analyst who works for a major public department in Australia. I have worked on MS Access databases daily for the past 12 years creating such things as letter mail out campaigns, taxation analysis, debt management, dashboard reports and analytical models. I have diplomas in information technology and an undergraduate degree in accounting. I can therefore help you with your project. Some Questions For You: 1. What operating system are you using (Windows / Other)? 2. What MS Access version are you using (XP, ME, 2003, 2007, 2013)? 3. Because I am in a different timezone (a difference of about 13 hours) are you contactable between 7 AM and 10 AM your time? Other information: 1. I am part time freelancer as I work 3 days a week as a data analyst 2. My bid is an estimate based on the information contained in the description. It is subject to change if the requirements of the project largely changes from the advertised description or there is an omission in the description of the project that has a major impact of the amount of work required.
£50 GBP in 7 days
5.0 (2 reviews)
1.9
1.9
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Hi I am expert in Access Databases. Can develop this database for customers and their link with the survey answeres. The reports will be available as you require. Ready to start. Waiting your response. Thanks.
£55 GBP in 3 days
3.8 (1 review)
1.3
1.3
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A proposal has not yet been provided
£28 GBP in 3 days
4.2 (1 review)
0.6
0.6

About the client

Flag of UNITED KINGDOM
Newbury, United Kingdom
5.0
13
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Member since Mar 15, 2011

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