Customer Service Advisor Manager

It has an exciting opportunity for a pro-active individual to join us as a Customer Service Assistant. We are an online market leader and is going through a sustained period of growth. Now entering into our 9th year, we have huge expansions planned in the coming years and now is a perfect opportunity to join our team for an exciting long term career The Role The successful candidate will be expected to work as part of the Sales/Customer Service Team. Day to day duties will include... - Facilitate telephone customer service calls; - Organising voicemail boxes and passing on phone messages; - Dealing with all online customer service messages covering eBay, Amazon and Outlook accounts; - Processing returned products; - Forwarding all requests for store credit, legal customer service and complaints; - Ensuring customers are kept up to date with order progression and reporting stock issues; - Monitor and report positive sales trends, discrepancies, persistent faults and negative trends; - Liaise regularly with courier companies regarding collections, deliveries and discrepancies; - General administrative duties. The Candidate We are looking to recruit a candidate who has experience of working in an online sales or account management role. They will have the following skills, experiences and attributes... - Must have excellent customer service and administration skills; - Experience of processing customer orders is essential; - Ideally the candidate will have experience of dealing with orders from an e-commerce web site, in particular eBay or Amazon; - Excellent grammar and telephone manner; - Organisational skills and punctuality; - Experience using Sage Pay; - Excellent computer skills are required, especially Microsoft Office.