Figuring out what tools work for you from a broad software suite can be like picking and choosing items from an a la carte menu. Especially with social software, departments within large organizations may struggle to find which applications and analytics are truly important to their line of business. Lithium Technologies recently released The Lithium Social Customer Suite, a destination that offers line-of-business solutions tied to market awareness, commerce and customer service. The suite also helps business people keep up with what their customers are doing and saying — both in Lithium hosted communities and on the broader social Web.
Lenovo, one of the world's leading PC manufacturers, has launched a community to better serve and support its customers with knowledge. Now, Lenovo support employees can take action on a customer's issue via social media. For instance if a customer tweets a problem they are having, the mention is then picked up by Lithium's monitoring and the support organization can route that tweet to a support agent. Also, customers can support one another thanks to Lithium's community-driven knowledge base.