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dhaka, bangladesh
It's currently 6:16 AM here
Joined March 24, 2012
0 Recommendations
Adrian Mark G.
@zagomes
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dhaka, bangladesh
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Experience
Senior Officer
May 2010 - Present
Successfully Implemented DBBL Consumer Banking Call center project.
Supervise Bank Call center Operation
Cards debit & credit, banking account service delivery
Process development
Provide Call center agent feedback
Call center Forecasting and Scheduling
Customer Request Processing & MIS Related
Maintain service quality
Complaint Management
Team management
Agent resourcing and perform training program
Sales & marketing project or event
Conflict management, External and internal se
Officer
Oct 2009 - May 2010 (7 months, 1 day)
Successfully Implemented AMEX card customer service project.
Supervise Bank Call center Operation
Cards debit & credit, banking account service delivery
Process development
Provide Call center agent feedback
Call center Forecasting and Scheduling
Customer Request Processing & MIS Related
Maintain service quality
Complaint Management
Team management
Agent resourcing and perform training program
Sales & marketing project or event
Conflict management, External and internal service e
Sr. Product Support Officer
Aug 2002 - Feb 2009 (6 years, 6 months)
Successfully Implemented Consumer Banking Call center project.
Supervise Bank Call center Operation
Cards debit & credit, banking account service delivery
Process development
Provide Call center agent feedback
Call center Forecasting and Scheduling
Customer Request Processing & MIS Related
Maintain service quality
Complaint Management
Team management
Agent resourcing and perform training program
Sales & marketing project or event
Conflict management, External and internal service
Education
Master of Commerce - Management
(2 years)
Bachelor of Commerce
(2 years)
Higher Secondary Certificate
(2 years)
Qualifications
Food and Beverage
Bangladesh Hotel & Tourism Training Academy
1997
Successfully completed "Food and Beverage" Course from
Bangladesh Hotel & Tourism Training Academy (BHTTA - 17th Aug 1997 to 25th Nov'1997)
Core # 7 - Sales & Service Excellence
Standard Chartered Bank
2003
Successfully Completed module Consumer Banking Induction Of "Core # 7 - Sales & Service Excellence "Training Program Organized by Standard Chartered Bank.
Best Team Leader Certificate
Standard Chartered Bank.
2008
Card card loan sales campaign with team member and placed the higher loan credit super saver program and achieved Best Team Leader September'2008
Excellent Performance Level (Oct'08 - Jan'09) & CSR of The Month for November'04,
Feb'05 and May'05
Received Half year 2005 Award (2005) for outstanding Performance
Publications
Monjuri - Christmas page
Auggaradut Sattra Shangha
This a Christmas page from our youth organization or forum. Is page all young christian student and people can published there write on the occasion of Marry Christmas.
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