Clarence R. Profile

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$8 USD / hour

tanay,

philippines

$8 USD / hour

It's currently 1:12 PM here

Joined September 7, 2021

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Clarence R.

@Winter0626

0.0

(0 reviews)

0.0

$8 USD / hour

tanay,

philippines

$8 USD / hour

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Social Media Expert, Customer Service Supervisor

I have 11 years of solid experience as a Technical Support Supervisor & Customer Service Specialist. I am a graduate of BS Entrepreneurial Management and have Green Belt SIx Sigma Certificate. I haven't had a single employer from Freelancer, you might be the first one. I am a part-time business owner and freelancer on the side. Thank you.

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Portfolio

Data Analytics, Email Management, Email Correspondence Skills

EMAIL MANAGEMENT CERTIFICATE

GREEN BELT - SIX SIGMA

EMAIL MANAGEMENT CERTIFICATE

GREEN BELT - SIX SIGMA

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Experience

JP Morgan ans Chase Co.

Apr 2010 - Apr 2021 (11 years)

* Identified and resolve customer issues. * Handled customer complaints and feedbacks. * Contributed to the procedure and process improvements. * Provided high level of customer service in an efficient manner.

Telus International Philippines

Nov 2008 - Apr 2010 (1 year, 5 months)

* Market new phones. * Assisted customers with billing concerns. * Troubleshoot handsets. * Educate customers with their payment plans. * Restructured their phone payments.