Sunita M. Profile

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surat,

india

It's currently 12:54 AM here

Joined February 8, 2012

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Sunita M.

@Sunona

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surat,

india

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Experience

IMS Learning Centre

Jun 2010 - Oct 2011 (1 year, 3 months)

o Teach English to BBA/MBA aspirants appearing for the CAT/GCET/GRE/GMAT/CLAT examinations. o Conduct sessions on Group Discussion and Personal Interview sessions in order to build their confidence and improve their communication skills. o Conduct Communication skill building classes which enable them to prepare for their Group Discussions and Personal Interviews.

AVIVA 24/7 (COS-B) Bangalore/Chennai

Dec 2003 - Dec 2006 (2 years, 11 months)

o To train new recruits on modules including British Culture, Received Pronunciation, Business English and Service Excellence (Customer service) o Conducting voice tests for Candidates who come for interviews to check for language skills and Comprehension. o Conducting Refreshers for agents on the floor who require retraining on particular modules. o Mentor and coach supervisory team regularly and consistently as a positive role model to provide timely feedback on their performance. o Design training mo

Convergys India Services, Bangalore

Jun 2003 - Dec 2003 (7 months)

o Training the new recruits on Voice & Accent o To ensure that the team meets department expectations. o Planning and supervising workflow to ensure highest quality customer service. o Mentor and coach supervisory team regularly and consistently as a positive role model to provide timely feedback on their performance. o Encourage and solicit feedback from staff and Supervisors to ensure that their suggestions and concerns are being heard.