Stephen W.

My name is Steve and I’m a Customer Service Professional from the UK. I have over 13 years’ experience in the customer service industry, ranging from Helpdesk Support right up to managing call centres of over 100 team members. I have worked for some of the biggest companies and organisations of their type in the UK, including Clarion Housing Group, Medway Council and Rydon Maintenance. I even used to work as a Police Officer in London’s Metropolitan Police Service – which means I know how to handle even the most tricky customers. I specialise in Email Support, Complaint Management, Customer Onboarding and Incoming Telephone Support. If you need a leader for your customer service operation, or if you just need a premium support member, then you need look no further. I will treat your customers like royalty and always go over and above. If I don’t surprise at least one customer a day with the service they receive, then I don’t consider it a good day.