Kumar R. Profile

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$10 USD / hour

deoghar,

india

$10 USD / hour

It's currently 2:51 AM here

Joined October 17, 2015

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Kumar R.

@rajarana54

0.0

(0 reviews)

0.0

$10 USD / hour

deoghar,

india

$10 USD / hour

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Repeat Hire Rate

Customer Service Executive Chat Support

I want to earn on this platform as a freelancer having good work experience in user operation and management field. I am an experienced Customer Service Executive, worked with various BPOs, and very well trained in customer handling. I am able to work within the Various KPIs, Like AHT, Call quality, Adherence, dead air, resolution. I am able to provide them a better resolution with my convincing skills. I have expertise in chat, email and voice support.

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Experience

Starmaker Entertainment Technology India Pvt. Ltd

Jan 2020 - Mar 2022 (2 years, 2 months)

● Specially focused on user management and coordinate user with their problems related to their ids. ● Ability to work on multiple tasks efficiently. ● Ability to plan, organize and keep going under Critical Situation and Pressure. ● Managing Real time management situations behalf of seniors. ● Efficiently working in user data monitoring and manage daily data on excel ● Share marketing Strategic to the user to avail the benefit of earning on the application

Jindal Intellicom limited

May 2019 - Dec 2019 (7 months, 1 day)

Provided positive customer experiences and enhanced brand reputation through attentive, helpful service. • Followed scripts and processes when answering external • phone calls. • Kept detailed records of customer interactions for future reference. Referred customers to team leaders and expert advisers for complex inquiries. • Listened to individual complaints with open mind and asked detailed questions to understand issues

Teleperformance

Aug 2018 - Mar 2019 (7 months, 1 day)

Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. Provided positive customer experiences and enhanced brand reputation through attentive, helpful service. Processed cash and card payments during busy shopping periods, limiting customer wait times. Assisted with product selections according to individual requirements and preferences. Referred customers to team leaders and expert advisers for complex inquiries.