Rahul L. Profile

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pune,

india

It's currently 3:08 PM here

Joined September 30, 2014

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Rahul L.

@rahullimbayat87

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pune,

india

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Avaya certified Implementation Specialist

Strong technical knowledge, ensuring on time project delivery, process oriented, documentations and knowledge of project management.

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Experience

Tech Mahindra

Dec 2015 - Present

Currently working on Bell Canada project as Application design specialist( AVAYA)

Actuant Corporation

Aug 2013 - Nov 2015 (2 years, 3 months)

 Managing Actuant’s Avaya infrastructure globally US, UK and APAC regions.  Manage SIP environment through session manager and systems manager.  Provide ideas to management, how to reduce the voice infrastructure cost and its implementation plan.  Troubleshoot the issues with Avaya aura messaging, Avaya modular messaging.  Preparation of proper documentation for level 1 issues and configuration for junior level engineers and train them to handle basic tickets.

ITSource india pvt ltd

Jun 2011 - Aug 2013 (2 years, 2 months)

 CM version 6.0.0, 5.2.1.  Handling pan India HDFC’s contact center (fourteen locations) through remote support.  Call routing as per client requirement.  Troubleshoot the issue related to ESS (Enterprise survivable server).  Trunk configuration.  Configuration of VDN, vectors and route patterns.  Installation CMS supervisor and providing read, write permission of splits, VDNs, trunks for supervisors ID.  Configuration of announcement on VAL board.