Asheur P. Profile

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montego bay,

jamaica

It's currently 11:23 PM here

Joined August 30, 2015

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Asheur P.

@poyserasheur

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(0 reviews)

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montego bay,

jamaica

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Customer Service/Data Entry Professional

I have been in the Customer Service field for fourteen years. I have so far gained wide ranging experience working in various aspects of this diverse field; from data processing to handling calls. I am a hard working person who is driven, self motivated, and also a team-player who is very easy to get along with. I place great emphasis on completing any task I have at hand and remain dedicated to the ultimate completion with as much efficiency as possible. My satisfaction is gained through confirmation of the satisfaction of my customer.

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Experience

StrobeTech Communication Limited

Jul 2014 - Apr 2015 (9 months, 1 day)

• Provided day-to-day supervision of supervisors and customer service representatives • Worked with leadership team to evaluate and drive existing operational methods • Championed continuous improvement • Established and maintained an open path of communication with leaders and team members

StrobeTech Communications Limited

Feb 2010 - Jul 2014 (4 years, 5 months)

• Provided day-to-day supervision of customer service representatives • Responsible for maintaining monthly call service levels as required by the client • Monitored inbound/outbound customer service calls to ensure script adherence, call integrity and adverse events compliance • Answered inbound and made outbound calls based on call volumes • Assisted in the development of quality improvement programs as a means of increasing productivity and improving service levels

Xerox

Jan 2007 - Sep 2009 (2 years, 8 months)

• Performed data entry of material from source documents to a computer database. • Transcribed routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system. • Ensured accuracy and completeness of data. • Received and distributed incoming mail and materials. • Provided administrative support to business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities.