Mary Grace A. Profile

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5.0

(1 review)

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$8 USD / hour

cebu city,

philippines

$8 USD / hour

It's currently 3:45 AM here

Joined March 8, 2020

0 Recommendations

Mary Grace A.

@myrrhmg

5.0

(1 review)

1.1

100%

$8 USD / hour

cebu city,

philippines

$8 USD / hour

100%

Jobs Completed

100%

On Budget

100%

On Time

N/A

Repeat Hire Rate

Empowering Client Success

Passionate about creating exceptional customer experiences, I've honed my expertise over years as a dedicated Customer Service Professional and Virtual Assistant. My journey is marked by a deep understanding of CRM tools like Zendesk and Magento, ensuring seamless service delivery. As a Technical Trainer and Instructional Designer, I've empowered teams with the knowledge to excel, turning customer interactions into lasting relationships. My unique blend of technical savvy and personable approach sets me apart. Let's connect and explore how I can bring value to your team!

See all English Grammar Specialists in Philippines

Contact Mary Grace A. about your job

Portfolio

Social Media Stories: Creative Strategies and Tips

Social Media: Designing a Consistent Brand

Creating Fun and Engaging Video Training: The How

Foundations of Learning Management Systems (LMS)

Instructional Designer

Modern Supervisor Skills

Social Media Stories: Creative Strategies and Tips

Social Media: Designing a Consistent Brand

Creating Fun and Engaging Video Training: The How

Foundations of Learning Management Systems (LMS)

Instructional Designer

Modern Supervisor Skills

Reviews

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5.0

$36.00 USD

English Speaking Partner to Practice.

I had the pleasure of working with Mary on a recent project and am thoroughly impressed with their professionalism and quality of work. Their attention to detail, timely communication, and proactive approach to problem-solving made the entire process seamless. I would highly recommend Mary to anyone seeking top-tier work, and I look forward to collaborating with them on future projects. Truly a standout freelancer!

Translation

Personal Development

English (UK) Translator

English (US) Translator

English Grammar

Neel S.

@neel85166161

•

8 months ago

Experience

Nov 2023 - Present

I served as the front line of customer engagement, expertly managing inquiries and issues through chat and email support with the aid of advanced CRM tools like Zendesk and Magento. - Skillfully handled an average of 50+ customer queries daily, maintaining a resolution rate of 95% within the first contact and consistently achieving customer satisfaction scores above 90%.

VA Company

Sep 2023 - Oct 2023 (1 month, 2 days)

- Real Estate Cold Caller

BPO

Feb 2023 - Oct 2023 (8 months, 4 days)

- Produced a series of user-friendly reference guides that streamlined the onboarding process, reducing the time-to-competency for new hires by improving retention rates. - Worked closely with subject matter experts to ensure accuracy and relevance of content, resulting in materials that were praised for their clarity and usefulness in real-world scenarios.