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$10 USD / hour
Flag of PHILIPPINES
mabalacat city, philippines
$10 USD / hour
It's currently 8:37 PM here
Joined March 17, 2017
0 Recommendations

Monina S.

@monchmiguel

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$10 USD / hour
Flag of PHILIPPINES
mabalacat city, philippines
$10 USD / hour
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Admin Assistant and Customer Support Expert

I am enthusiastic, reliable and hardworking individual who has over 10 years of experience giving professional, efficient and high quality service to various call center companies.I am skilled in communicating with clients over phone and email. I have experience with Live Chat Support and am eager to learn to use any new tools that get the job done well. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Currently working as an Administrative Assistant, doing admin work like email and calendar management, research, data entry, and some customer service. I look forward to working with you in providing excellent service and anything else you may need help with!

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Experience

Administrative Assistan

Gogozing Philippines OPC
Mar 2021 - Present
Respond to prospect client enquiries, collect evidence or documentations necessary for the initial assessment of Australian visa Follow-up on clients for completion of the necessary documentations for the assessment. Sort and manage client documents on Google Drive. Help client apply for Police check, Health Examination and Health insurance. Draft client visa application on the immigration website; Draft the necessary client visa forms.

Administrative Assistant

Gogozing Migration | Your Virtual People
Jun 2018 - Mar 2021 (2 years, 9 months)
Respond to prospect client enquiries, collect evidence or documentations necessary for the initial assessment of Australian visa Follow-up on clients for completion of the necessary documentations for the assessment. Enter all client details on Migration Manager based on the documents provided; Sort and manage client documents on Google Drive; Draft client visa application on the immigration website; Draft the necessary client visa forms.

Technical Support Tier 2.5, AT&T Advance Technical Support Queue

Convergys Philippines
Jul 2017 - Feb 2018 (7 months, 1 day)
Taking Inbound calls, answering billing questions, adding features on the account, and addressing customers issue by isolating it if it is a network, provisioning or hardware problem. Provide troubleshooting and make a thorough follow until it gets resolved.

Education

BACHELOR OF SCIENCE IN ACCOUNTANCY - UNDERGRADUATE

Holy Angel University, Philippines 1999 - 2001
(2 years)

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