Profile cover photo
You're now following
Error following user.
This user does not allow users to follow them.
You are already following this user.
Your membership plan only allows 0 follows. Upgrade here.
Successfully unfollowed
Error unfollowing user.
You have successfully recommended
Error recommending user.
Something went wrong. Please refresh the page and try again.
Email successfully verified.
User Avatar
$10 USD / hour
Flag of PHILIPPINES
mandaluyong, philippines
$10 USD / hour
It's currently 6:03 AM here
Joined August 14, 2018
0 Recommendations

Mylyn A.

@mhairoano

0.0 (0 reviews)
0.0
0.0
0%
0%
$10 USD / hour
Flag of PHILIPPINES
mandaluyong, philippines
$10 USD / hour
N/A
Jobs Completed
N/A
On Budget
N/A
On Time
N/A
Repeat Hire Rate

DELIVER SERVICE THAT INSPIRES

I have worked in a Customer Service Industry for over 10 years with Porting and Provisioning experience as well -Have supervised more than 10 people in a team -Facilitated Coaching Sessions -Handled Difficult Conversations -Accomplished Projects by own proposals or agreed with the management I trust that I can use my skills and basic expertise to as well provide you services such as blogging, affiliate marketing and content creation with basic graphic and video designing. Soft-Skills: Communication Decision-Making Ability to work under pressure Minimal Supervision Time-Management Adaptability Self-Motivation Leadership Top 5 Strengths: Achiever Responsibility Connectedness Significance Learner I always believe that in order to get amazing honest results in whatever you do; being transparent, providing genuine customer service experience with an enrichment content should always be part of the entire component. And I can confidently serve and support you on that. Let's collab!

Contact Mylyn A. about your job

Log in to discuss any details over chat.

Reviews

Changes saved
No reviews to see here!

Experience

PORTING and PROVISIONING TEAM MANAGER

www.truphone.com
Jul 2017 - Jul 2018 (1 year)
• Handled a team of Onboarding agents • Tracking, collating and responding to Customer Feedback • Provide welcome calls to corporate customers over the phone to create an exceptional On-boarding experience and to understand and resolve their issues • Looking after the Truphone Mobile Recording queue in all aspects of Operation queries • Provisioning of incremental sims by customer request and inform customers about their sim details.

CUSTOMER SERVICE TEAM MANAGER

www.truphone.com
Jan 2011 - Jul 2017 (6 years, 6 months)
To help plan, deploy and manage all team members activities on a day-to-day basis Ensure all targets are met for speed, efficiency, professionalism and resolution of all customer enquiries. Maintain and sharing with team up-to-date knowledge of product and industry developments Help Identify failure to meet quality and FTR measures and suggest process improvement/effect resolution proposals to occurring issues

Education

AB Mass Communication

Saint Joseph Institute of Technology, Philippines 1997 - 2002
(5 years)

Contact Mylyn A. about your job

Log in to discuss any details over chat.

Verifications

Preferred Freelancer
Identity Verified
Payment Verified
Phone Verified
Email Verified
Facebook Connected
Previous User Next User
Invite sent successfully!
Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Registered Users Total Jobs Posted
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.