SUMMARY OF QUALIFICATIONS
• Research Analyst with a total of 2yrs and 7 months of experience in content management, creation of web pages, surveys and newsletters
• Specialized in site audits and maintenance according to the Deloitte Net standards
• Worked on approved client list which was a centrally maintained list of approved clients for all industries/sectors and functions
• Have worked in the Talent Acquisition field as Recruitment Specialist for duration of six months and managed profiles of high value – including Directors, Senior Managers across industries
• Focused and hardworking, self motivated and team oriented; willing to go the extra mile, effective team player with excellent communication and inter-personal skills and cross-cultural experience
Core competencies include:
Content management Recruitment / Learning & Development Content Developer / Trainer Site Audit / Maintenance
Imaginative / Creative Self-Driven / Team Player Team & Event Management Inter-personal skills
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
Deloitte Support Services India Private Limited (May ’10 – January ’13)
Role: Analyst, Strategy, Research & Innovation
Responsibilities
o Content Integration: Work with Knowledge Managers to ensure content is current and accurate. Assist the leadership on projects and reports. Review for completeness and consistency of content
o Content Management: Create/Maintain topic pages on the internal knowledge portal (built on the SharePoint platform). Perform content audits and use the portal as a tool to create more visibility within the organization
o Portal Management: Follow established document workflow standards for publishing and maintaining content within the portal. Follow Deloitte standards for content processing. Search, collate and cleanse content for posting. Compile content usage reports related to the knowledge portal
o Knowledge Management Operations: Interact with program teams in order to understand their knowledge needs and come up with content strategies that would help their practice by providing them easy access to tools and resources. Identify opportunities where program teams can leverage KM services to highlight their accomplishments and best practices
o Related activities: Conduct weekly calls with clients and program teams to touch base on daily requests and ongoing projects. Work with industry and talent teams to participate in cross-functional projects
Achievements:
o Established a successful working relationship with the Client’s and Markets and Pursuit team at Deloitte and helped in increasing the visibility of their programs, events and toolkits to the rest of the firm
o Initiated the Project Memory Bank projects for my team to institute a culture of capturing best practices and looking closely at our daily processes to improve the sigma level at which the team is functioning at
o Quality Reviewer of my team. Had to review their work before it was delivered to the clients
o Documented all processes and trained new hires. Have helped the new hires in all aspects so as to make them comfortable in aligning to Deloitte culture. Was nominated as a buddy for new hires to coach them for career enhancement
o Worked on Site Audit Project : Had to audit various sites on a regular basis and provide a report with all the errors
o Accompanied the leadership team in the campus recruitment process in Pune
o Initiated and headed the Approved client list cleansing project
o Pursuit Axis client Research project: This project involved creating a newly developed online page that would include tools and tips that would aid in locating client information and tackling research challenges. One of the goals of the page was to help SM&BD professionals succeed in conducting client research – an expected SM&BD competency. Rather than only providing links, the guide was meant to educate readers and offer guidance on conducting effective research. The simple, easy-to-use online version of the Client Research Guide pinpoints internal/external resources, shortcuts to frequently used client research sites, and supports the development of personal leading practices for advanced client data gathering. This was one of the highly appreciated projects and i was the sole site developer
Esource Global, Mumbai (August ’07 – January ’08)
Role: Recruitment Specialist
Responsibilities
o Discuss and identify client requirements: Made a determined effort to anticipate my Clients’ needs and helped them to achieve the desired results. Been proactive in gaining a thorough understanding of the client and their needs and other relevant issues to assist in delivering relevant & practical advice and solutions. Built a positive client relationship by clear communication, being quick and attentive and enhanced customer service
o Used software and database to identify candidates: Demonstrated interest, energy and enthusiasm to identify candidates for the client and the work being performed
o Managed database and sourced candidates through job Portals/ Referrals/ Headhunting
o Managed complete recruitment cycle and recruitment of professionals across levels.
o Issued billing instructions to accounts and followed up for collection
Summer Internship Project
Ma Foi Management Consultants Limited, Mumbai (2 months)
Role: Consultant
Project Title: Psychometric/ Behavioral Assessment at Ma Foi Management Consultants Ltd
Learnings/ Responsibilities
o 16PF Tool
o Competency mapping
o Identifying training needs using the 16PF reports
o How to give constructive feedback
o Getting nominations for 16PF certification workshop by approaching Unit Heads / Decision Makers, Line Managers, Psychologists, Leadership and Development Mangers, Talent Managers, Trainers and HR professionals
ACADEMIC QUALIFICATIONS
Year Degree College/University
2008-10 PGPM (HR& Marketing) Indian Business Academy
2006 BSc. (67.47%) Sophia College, Mumbai
2003 ISC (69%) Delhi University
2001 ICSE (82%) Delhi University
SKILL SETS
Computer Skills/ Tools
Knowledge Management Portals – SharePoint 2007, SharePoint 2010
Content Management – HTML, Dreamweaver
Graphic Designing – Snag IT
Site Metrics – Web trends
Research tools – Hoovers, OneSource, Factiva
External/ Internal communication tools – Web Surveyor, Yammer
Microsoft Office Tools – Excel, Word, Power Point
LANGUAGES KNOWN
English, Hindi, Bengali
EXTRA-CURRICULAR ACTIVITIES
Awards & Accolade
o ‘Sr. Catherine Anderson Scholarship’ for Value-Ed, 2005-‘06
o 1977-’78, CUC, scholarship for talent developed through maximum participation in co-curricular activities in senior college, 2005-‘06
o Received Silver Jubilee Scholarship for serious application in studies and responsible involvement in college for 2004 -’05
o Chosen for ‘Education to Excellence in Science Program’ by the college from 2003-06
o ‘Ex-students Associations’ prize for standing first in SYBSC college examination in foundation course, 2004-‘05
o Resident Student Scholarship for serious application to studies and her responsible involvement in the college’ for the academic year 2003-‘04
o Sr. Winifred Ward Golden Jubilee Scholarship for responsible service in FYBSc class for the academic year 2003-04.
o Diploma in Fine Arts from Bangiya Sangeet Parishad, West Bengal (affiliated to Ravindra Bharati University) in 2001-‘02
o Awarded with ‘Ankan Ratna’ certificate for specialized painting course
o Trained in Kathak from Prayag Sangeet Samiti, Allahabad.
o Won in ‘Malhar’ St Xaviers Inter College festival, Kaleidoscope (Sophia), ‘Brou- haha’ Sydenham 2003-‘05
o Completed Art of Living Yes Plus course from International Art of Living centre, Bangalore
o Ideas got shortlisted for designing the new Deloitte office in Bengaluru
o Part of the CSS project
o Was involved in conducting a telephonic quiz with the Consulting team
o Participated in Diwali decorations and D clicks photography competition
o Participated in Rangoli and won 1st prize
o Active participation in cricket matches held in Deloitte
o Participated in collage competition for Independence day
o Designed logos for Clients and markets team site which was appreciated by US clients
o Designed yammer mascot for yammer promotions
o Active member of the Deloitte smile club
o Certificate of recognition for active involvement in voluntary services
Positions of Responsibilities
o Contingent leader for ‘Malhar’ 2005-’06, Kaleidoscope, 2005-‘06 , Mumbai University Festival 2005-‘06
o Cultural Secretary of the College for the year 2005-‘06
o Assistant Coordinator for sponsor publicity for Kaleidoscope, 2003-‘04
o Club Secretary for the Bhartiya Sanskritik Parishad, 2004-‘05
o Core Team Member of College Union Committee 2004-’05, 2005-‘06
o Part of organizing committee of college festival ‘Ananya’, in the year 2005
o Organizer of Peace Fortnight which makes students aware of the values of freedom and peaceful co-existence for the year 2004 and 2005
o An active member of ‘National Service Scheme’ NSS, 2003-’04
o Participated in ‘World Social Forum’, January 2004 held in Mumbai from 16th – 21st Jan.
o Participated in ‘Ananya’ 2003-‘04, 2004-’05 and won several prizes in fine arts category
o Active member in Nature club 2003-04, Western Music Club 2003-04, Bhartiya Sanskrit Parishad 2003-04, International Relations Club 2003-’04 and Chemistry Club 2004 – 05
o Dance co-ordinator for Archish’09
o Core member of Santripti (mess committee)2008-09
o Creative head for Durga puja for year 2008-09, 2009-10
o Organizer of KM Fun meet
o Have actively participated in Impact Day as a Location Lead (Thread: Green Hyderabad, Location: Shatavahana Nagar, Kukatpally) and effectively co-ordinated with all the location members and participants and was able to communicate and spread the message successfully
