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cluj-napoca, romania
It's currently 3:39 AM here
Joined August 24, 2013
0 Recommendations
Luciana
@Luciana2009
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cluj-napoca, romania
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Articole Writer - Telefon mobil Engineer - Introducere date Worker
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Experience
Team Leader
Dec 2016 - Present
▪ Responsible for gaining the commitment of employees to the company goals and objectives.
▪ Motivating, monitoring, calibrating, coaching, training, and development of employees as required.
▪ Responsible for communicating the performance goals and measures to staff and for providing
regular and constructive feedback
▪ Meeting or exceeding account performance measures
▪ Responsible for ensuring client satisfaction on quality and service levels.
Quality Analyst
Nov 2015 - Nov 2016 (1 year)
▪ Responsible for identification, analysis, reporting and eventual resolution of possible customer
service and technical knowledge issues, through call monitoring, feedback, training and
assessment;
▪ Constantly providing technical specialized input into site quality, training, and operational functions;
▪ Also contributing positively towards both employee and client satisfaction;
▪ Providing timely and actionable data (reports)
Customer Support Representative
Dec 2013 - Oct 2015 (1 year, 10 months)
English team:
- Understanding customer requirements for support services;
- Handle all incoming telephone inquiries and written tickets in a timely professional manner;
- Analyze information and develop solutions to meet the customer's requirements;
- Participate in team huddles and required training;
- Continuously evaluate and identify opportunities to drive process improvements that positively
impact the customer's experience
Education
Bachelor's Degree in History - American Studies section
(4 years)
Bacalaureate Degree - Filology – Modern Languages
(4 years)
Qualifications
Cambridge Certificate of Proficiency (CAE - Advanced)
Cambridge
2004
Cambridge Certificate of Proficiency (CAE - Advanced)
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