I graduated in 2011 as Bachelor in Administration Systems, I´m also a musician (Violin, Piano teacher), I have worked in call centers as Sales and Customer Service representative over the phone, Quality Assurance agent checking recorded and live calls for sales, customer service, tech support, collections. I worked as a Documentation Specialist for Maritime Services by creating Bill of Ladings for cargo going from the U.S. to all Central America, Dominican Republic and Haiti, making reports and vessel reconciliation procedures, training for new hires by teaching Customs procedures and requirements on all destinations.