CS/PM Expertise – Configuration of CS/PM Organizational Structures (maintenance & maintenance
planning plants, work centres), Technical Objects (Functional Location, Equipment(Manufacturing/OEM),
Serial Number), Master Data (Task Lists – Equipment, Functional Location or General Task List), Notification
types, Service Order types (including Maintenance, Non-revenue repair as well as revenue bearing
repair/service), Maintenance Planning (Single Cycle, Strategy Plan, Multiple Counter Plan, Plan for Service
Procurement or Plan for Contract Item), Settlement Profiles, Master Warranty, Catalog Profiles, Service
Confirmations (via CS/PM or using Cross-Application Timesheet), DIP profile, Resource-related Billing (RRBDP90/
DP80), In-House Repair Process, Field Service/Ad-Hoc Service, Sub-Contracting, Advance Shipment
processes, Action Box, Function Modules and Repair Procedures. Integration between RRB & Billing Plan.