Bogdan I.

Ilie Bogdan Curriculum Vitae WORK EXPERIENCE • Dates (from – to) August 2006 – present • Name and address of employer Romtelecom SA – [login to view URL], [login to view URL], [login to view URL] • Type of business or sector National Voice, Data & Internet Provider – Telecommunications Field • Occupation or position held Sales Manager - Bucharest Large Accounts Department • Main activities and responsibilities • Creating and implementing the sales strategy for our team • Continuously monitor the results of the team against the target. • Develop strong client relationships over time that provides significant input to planning company product, price, and service strategies • Monitor competition, customer needs as well as market developments in order to identify and communicate internally areas of improvement as to contribute to the achievement of predefined sales objectives. • Dates (from – to) October 2004 – August 2006 • Name and address of employer Romtelecom SA – [login to view URL], [login to view URL] • Type of business or sector National Voice, Data & Internet Provider – Telecommunications Field • Occupation or position held Key Account Manager • Main activities and responsibilities • Continuously monitor existing key/large accounts consumer behaviors as to identify new needs, customize service proposals and suggest the most appropriate bundle of Romtelecom products and services in order to satisfy customer needs in the most suitable manner and increase Romtelecom revenues. • Sales and promotes Romtelecom products and services to key/large accounts segment as to satisfy their needs and achieve the pre defined sales objectives. • Monitor the market and identify new potential key/large accounts, identify their needs and in cooperation with technical staff develop value propositions that meet their needs. • Develop strong client relationships over time that provides significant input to planning company product, price, and service strategies. • Schedule own work and activities as to directly or indirectly facilitate sales objectives to be met and recommend ways, to own supervisor, to achieve them more efficiently. • Monitor competition, customer needs as well as market developments in order to identify and communicate internally areas of improvement as to contribute to the achievement of predefined sales objectives. • Assess and resolve key/large accounts complex issues demonstrating some level of autonomy, limited by Romtelecom’s functional policies • Dates (from – to) March 2001 – October 2004 • Name and address of employer Idilis SA – 11 Campineanu Street, Bucharest; [login to view URL]; [login to view URL]; [login to view URL] • Type of business or sector National Internet Provider – Telecommunications Sector • Occupation or position held Distribution Manager • Main activities and responsibilities • creating and implementing the national and local distribution strategy in order to be as close at it is possible to the consumer • coordinating the entire distribution network • continuously monitor the distribution network at the local, national and key accounts level. • negation of the dealer’s contracts depends of the dealers type • taking care of the marketing campaign at the local and national level • creating in cooperation with the dealers different types of promotional campaign • Continuously monitor of the products, campaign and network of the concurrency • Dates (from – to) January 2001 – March 2001 • Name and address of employer Idilis SA – 85-87 Calea Dorobantilor, Bucharest [login to view URL]; [login to view URL]; [login to view URL] • Type of business or sector National Internet Provider – Telecommunications Sector • Occupation or position held Call Center Team Leader • Main activities and responsibilities • helpdesk for company’ clients of internet access services (Dial-Up, leased lines, etc); technical pre-diagnosis; info line • trouble ticket management, consultant and coordinator for a trouble ticket management application developed in-house • email users support center for POP3 or webmail interface • public and customers phone front office relations • organizing the department in a forming phase • Dates (from – to) March 1999 – December 2000 • Name and address of employer Infonetwork– 14 Thomas Massaryk, Bucharest; [login to view URL] • Type of business or sector IT Outsourcing Company – Telecommunications Sector • Occupation or position held Call Center Operator • Main activities and responsibilities • info line, internet access helpdesk and email services support operator • client relations • web content operator; extra web design, a little web development EDUCATION AND TRAINING • Dates (from – to) October 2001- July 2004 • Name and type of organisation University of Architecture and Urbanism Ion Mincu, Bucharest Interior Design Collage • Principal subjects/occupational skills covered Graphic design courses; theory of design and architecture; national and worldwide architectural history; several types of architectural buildings practical projects; courses of structural civil engineering; CAD modeling courses; urban planning and land design courses; theory of urban life and housing; interior design; furniture design; publicity and corporate identity design courses; economical and juridical implications of practicing architecture and urban planning; monuments restoration; urban management; project management. • Title of qualification awarded Interior Design Architect • Dates (from – to) October 1999- July 2004 • Name and type of organisation Politehnica University of Bucharest – Electronically and Telecommunication Faculty • Principal subjects/occupational skills covered Studying in the telecommunications networks, types of data transmit, mathematics, physical phonemes and economical studies. • Title of qualification awarded Telecommunication engineer • Dates (from – to) October 1995- July 1999 • Name and type of organization Politehnica University of Bucharest – Urban Traffic College • Principal subjects/occupational skills covered Studying the urban traffic and transportation network at the national level and also as a case study in Bucharest • Title of qualification awarded Urban Traffic Specialist PERSONAL SKILLS AND COMPETENCES. MOTHER TONGUE ROMANIAN OTHER LANGUAGES English – advanced level for reading, writing, average level for conversation; French – beginner Italian – beginner Spanish – beginner SOCIAL COMPETENCES . Being a call center operator and later call center manager encouraged me in developing my skills in coordinating people and communication inside a team; most of all helped me understanding the customer satisfaction importance in a company ORGANISATIONAL SKILLS AND COMPETENCES Most of the objectives I had to manage involved deadlines and budgets, organizing activities and competence in coordinating suppliers and customers. TECHNICAL SKILLS AND COMPETENCES . I am qualified doing: • Archicad 8.0 – Good • Nemetschek 16.0 – Good • 3D StudioMax – Good • Windows 95,98,NT – Good • SQL –Good • C/C++ Basic • Good Networking knowledge • Microsoft Office 2000/2010 – Good • Adobe PhotoShop – Good DRIVING LICENCE(S) Clean driving license since March 1997 ADDITIONAL INFORMATION Complementary Education 07/00 – 08/00 “3G Takes Internet Everywhere” Summer Course, organized by Ericsson Romania and Local BEST Group Bucharest 09/98 – 10/98 “Cooperation through Internet” Summer Course, organized by the Technical University “La Sapienta”, Rome, Italy 09/97 – 10/97 “Ecology and Technology” Summer Course, organized by the “Royal Institute of Technology (KTH)”, Stockholm, Sweden 12/96 – 12/96 “EcoManagement Product” Short Intensive Training Other activities: 02/01 – Organizer of the International Ski&Snowboard Extreme Week in Romania 11/99 – Participant at the BEST President Meeting, Chania – Greece 03/99 – 12/99 President of the Local BEST Group Bucharest 02/98 – 04/99 Organizer of the BEST General Assembly in Cluj, Romania 04/99 – 05/99 Organizer of the Cultural Exchange between Local BEST Group Rome and Bucharest HOBBY traveling, hiking, skiing, scuba diving, reading, jogging, driving, designing, gardening, biking, listening to music.