Esmail A.

As freelancer i made some customization and build WordPress websites. Technical Support Engineer to provide enterprise-level assistance to customers, diagnose and troubleshoot software and hardware problems and help customers install applications and programs, resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support, use email and chat applications to give clients quick answers to simple IT issues. (on-site) Overseeing quality-assurance testing and teams for client software and systems development projects. Performed system, unit, performance, load, regression, stress and data interface testing. Provided client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes. (Off-site)