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caloocan, philippines
It's currently 10:00 PM here
Joined September 28, 2022
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Rea E.
@Eratian
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caloocan, philippines
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Billing/ Collection/Intake Specialist, TSR/CSR, VA
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Experience
Client Partner (A/R Collection and Denial Management)
Jan 2022 - Oct 2022 (9 months, 1 day)
Working on assigned Accounts Receivable accounts or denied claims accounts through the Access Healthcare or client's workflow and following up on claims with insurance companies. Making Research on the claim history o any available documentation including authorization, provider's notes, medical documentation on client's systems, interpretation of explanation of benefits received, etc prior to making the call.
Executive (Intake Specialist)
Feb 2020 - Sep 2021 (1 year, 7 months)
Answering general and new client calls
Completing all admissions paperwork and entering it digitally in accordance with protocols.
Receiving and calling potential clients, and supporting them with the intake process which can include paperwork, faxing releases, and support with scheduling. Sending, receiving, and distributing correspondence as directed. Addressing any patient complaints or concerns.
Customer Service Associate
Dec 2017 - Nov 2019 (1 year, 11 months)
Delivered support to 80+ callers, processed claims, and Medicaid billing on daily basis. Documenting inquiries and resolutions in the Customer Relationship Management (CRM) database. Answering provider's questions and addressing concerns while providing excellent client service with a positive and professional attitude.
Education
Bachelor of Science in Information Technology
(3 years)
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