Retsel M. Profile

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$10 USD / hour

philippines

$10 USD / hour

It's currently 10:05 AM here

Joined August 10, 2018

0 Recommendations

Retsel M.

@chingmagnet

0.0

(0 reviews)

0.0

$10 USD / hour

philippines

$10 USD / hour

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Customer Service Professional

I have over 15 years of BPO, call center, customer service and technical support experience. I was connected with Awareness Technologies as a technical support and team lead. My previous jobs and responsibilities are as follows: Senior Technical Support Specialist Nexar July 2019 - September 2023 - Provide troubleshooting assistance to customers who are experiencing dashcam issues - Answers customers’ software, hardware and product inquiries. - Provides support through chat, emails and phones - Monitor trends on issues and provide reports to engineering - Constantly update help center and internal knowledgebase Team Lead Awareness Technologies Manages queue chat wait times and call abandonment. Extensively check agent responses on chats and calls for quality assurance Responsible for overall management of the account which includes agent applications, training and termination. Communicate directly to client for reporting and overall health of the account. Technical Support Representative (Voice, E-mail and Chat) Awareness Technologies • Troubleshoots software issues. • Answers customers’ software and product inquiries.