Ayat B. Profile

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$20 USD / hour

düsseldorf,

germany

$20 USD / hour

It's currently 5:33 AM here

Joined March 31, 2017

0 Recommendations

Ayat B.

@ayatbiazid

0.0

(0 reviews)

0.0

$20 USD / hour

düsseldorf,

germany

$20 USD / hour

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Have experience in many fields

I am interactive and fast enough to learn new things, detail oriented, can work with deadline, hard worker and have the ability to work for long hours, have a good knowldege of Microsoft office and the internet as i worked online before, also fluent English and Arabic speaker with a fair knowldege of French and German. Worked in the field of customer service which gave me the ability to work with different kinds of people, my university degree is business administration systems management so i can manage and solve any complexity. I also worked in many fields such as: banking, forex, video games, visa issuing, and human resources. I also took a photography course and a fashion designing course.

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Experience

VFS Tasheel International

Oct 2014 - Aug 2016 (1 year, 10 months)

Manage day-to-day activities of the Visa Application Center. • Document scrutiny & collection for visa processing. • Handling customer/applicant queries. • Ensuring all administration & logistics of passport delivery to consulate / applicant /Logistics Company etc. • Maintain & record all application data. • Handling of cash & bank related transactions if assigned. • Also responsible for all the HR roles in our branch as the head office is in another area (reporting to HR supervisor)

Commercial International Bank

Oct 2012 - Aug 2016 (3 years, 10 months)

Handling customers' inquiries, requests and complaints. • Handling calls from wealth customers, handling Acquiring (Merchant Support) calls, and English calls.

Smart Line Solution

Dec 2009 - May 2012 (2 years, 5 months)

Responsible for a group of Customer Service Agents, supervising their e-mails, supervising their conversations with customers, making sure they are handling the customers' issues efficiently.