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abovyan, armenia
It's currently 3:26 PM here
Joined November 23, 2017
0 Recommendations
Anahit A.
@Asryan555
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abovyan, armenia
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call center ... linguist
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Experience
Project Manager of Call center
Jun 2017 - Present
project manager
Call Center Supervisor
Jun 2013 - Jun 2017 (4 years)
▪ Plan short-range action-steps to carry out goals set by the level above
▪ Organize the work group
▪ Assign jobs to subordinates
▪ Direct tasks, jobs and projects
▪ Train subordinates, enforce rules
▪ Lead and motivate subordinates, Develop group cohesiveness
▪ Solve routine daily problems
▪ Control or evaluate performance of subordinates and the department - performance appraisals
▪ Manage a team of call center agents
Call Center Representative
Feb 2012 - Jun 2013 (1 year, 4 months)
call and receive calls from customers
▫▫
listen to customers requests
▫ answer questions and provide telephone information
▫ to know what action to take when an emergency call is required
▫ promote company products and services
▫ transfer calls to an appropriate area or department
▫ to answer incoming calls
▫ to write emails to the partners of the company
Education
Bachelor
(4 years)
Qualifications
Effective telephone communication
Management Mix,
2014
Effective telephone communication
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