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tampa, canada
It's currently 3:52 AM here
Joined June 12, 2019
0 Recommendations
Ashley R.
@ashleyruchclemo1
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tampa, canada
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Virtual Assistant
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Experience
Account Relations Manager
Jan 2020 - Present
I manage an offshore account with over 150 associates reporting to me. My day to day includes reporting, analyzing data for trends and metric management, people leading, and facilitating and creating trainings.
Grievance Coordinator
May 2018 - Jan 2020 (1 year, 8 months)
Handle escalated inbound member concerns regarding their health plans and health services.
Sr. Team Leads
Apr 2016 - May 2018 (2 years, 1 month)
Ran a team of 10-15 Team Leads. Developed their coaching and management skills. Discussed overall and team based metrics daily. Communicated with the client regarding metrics, CPC, and overall campaign growth.
Education
Associates in Buisness Managment
(2 years)
High School Diploma
(4 years)
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