Aryan Joseph V.

Experienced Operations Manager that specialize on process efficiency and effectiveness in a tech start-up company. Has a growing customer and client relationship based experience for more than 10 years in BPO Industry. Has a proven leadership in Service Delivery, operations management, Collections, Risk Management, client relations management, and business development. Experience in Business Development by formulating Business Unit’s Strategic Plans, including the annual Sales and Marketing Plan that will help in generating an increase in business revenue by closing potential corporate clients in the appointed industry. Has successfully led special projects in the operations and initiated creation of process documentation that contributed to streamlining complex processes.