Arlene A. Profile

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makati city,

philippines

It's currently 7:47 PM here

Joined November 27, 2015

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Arlene A.

@arlenealvarez

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(0 reviews)

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makati city,

philippines

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Sales, Customer Service, Admin and Marketing Services Professional (10 years' experience)

I'm Arlene "RL" Alvarez", and I'm a Marketing graduate from Far Eastern University, Manila Philippines. I've worked for several companies with different industries for 10 years now. Companies such as BCI Asia PTE Ltd. for Construction Leads, UBIX Corporation for Retail Sales/Distribution of Konica Minolta Copiers, Globe Telecoms for Postpaid Customer Service and Bank of the Philippine Islands for Personal Banking Segment Marketing and Digital Marketing. Most of my experiences and expertise with these companies are in the field of Sales, Customer Service, Admin and Marketing Services. My passion lies in the said fields above. I'd be an excellent candidate for the projects related to these fields as I have had strong background, proper trainings and first hand experience with it (in a Corporate Set-up), along with my coordination, management and problem solving skills.

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Experience

Bank of the Philippine Islands

Dec 2014 - Jul 2015 (7 months, 1 day)

* Assists in the implementation of digital marketing strategies. * Assists in the performance of monitoring, research and analysis of relevant information about the bank's online community, bank's current and potential clients, internal factors that influence their online behavior. * Assists in coordination with other internal groups and outside agencies. * Prepares monthly segment MIS, Advertising and Publicity budget tracking. * Other Admin work.

Bank of the Philippine Islands

Oct 2009 - Dec 2014 (5 years, 2 months)

* Assists Segment Officers/Program Managers in the development and implementation of acquisition, retentions and product hits campaigns/initiatives. * Coordinates with agencies and other service providers related to the development of the campaigns/promos. * Develops internal communication materials, business review and meets with internal and external partners. * Provides overall Marketing Services assistance to the whole department. * Budget and expense tracking. * Other Admin work.

Globe Telecoms

Jul 2008 - Sep 2009 (1 year, 2 months)

* Promotes high customer service level, brand loyalty and customer retention. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Recommends potential products and services to the management by collecting customers information and analyzing customers needs. * Meets/Exceeds Performance Scorecard