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$8 USD / hour
Flag of PHILIPPINES
roxas city, philippines
$8 USD / hour
It's currently 2:58 AM here
Joined May 7, 2018
0 Recommendations

Annenicole D.

@annenicole1228

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$8 USD / hour
Flag of PHILIPPINES
roxas city, philippines
$8 USD / hour
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Customer Service Pro and Virtual Assistant

Looking for YOUR RIGHT-HAND PERSON that will provide you essential support, and help you navigate success? Hiring me as your skilled Virtual Assistant and Customer service can alleviate that stress, Luckily, I'm here to lend a hand! "wink" With my six years of Customer service and Customer Sales experience. I have developed exceptional communication skills and a customer-centric approach to problem-solving. I possess the ability to communicate effectively via phone and in person, and I thrive on delivering exceptional service to clients. As your Virtual Assistant. I have a strong work ethic and always strive to go above and beyond all expectations. I'd love to help you save time, decrease stress, and take your web-based business to the next level. I will be an excellent addition to any business, as I always work as if I own it. My experience as a team leader and trainer assistant has provided me with the expertise to make a valuable contribution to your company or business. By hiring me, you'll soar to new heights of success and accomplishment, experiencing the following on our journey together: Services ✓ Administrative Task ✓ Calendar Management ✓ Email Management ✓ Meeting Management ✓ Data Entry Customer Service ✓ Phone ✓ Chat Support ✓ Email Support Appointment Setter & Cold calling ✓ 25-35 Calls Per hour ✓ Qualified Leads ✓ A+ Sales closer The software I use that can help you ✓ Microsoft Office ✓ Microsoft teams ✓ Google Suite ✓ Calendly ✓ Dropbox ✓ Skype ✓Zoom ✓Cisco ✓ Webex ✓ Avaya ✓ Five9 ✓ 3CX ✓ Dialpad ✓ Loom ✓ WhatsApp ✓ Telegram ✓ Thumbtack ✓ Yelp for Business ✓ Google Local Service ✓ Home Depot ✓ Slack ✓ Service Titan ✓ Kustomer ✓ Admin Tools ✓ Samson ✓ Salesforce Photo and Video Editing (Logo, Flyer, and Card Invitation) ✓ Canva ✓ Capcut Social Networks that I'm familiar to use ✓ Facebook ✓ Twitter ✓ Instagram ✓ Tiktok ✓ LinkedIn ✓ Youtube So, why should you choose me out of all the applicants? Call handling master: Lucky enough to have the gift of gab, I can handle calls with finesse, ensuring that your callers feel heard and important. On-Time Work Delivery: I understand the importance of meeting deadlines and will always deliver your projects on time. E-mail & Chat support champ: Need assistance with e-mail and online chats? As an EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE, you will provide prompt and friendly service to your customers or clients. I have a solid background in Customer Service, Technical support, Billing, Insurance, and sales. I will be an excellent addition to any business, as I always work as if I own it. You can always count on me to deliver my tasks in the most efficient way possible. I can work up to 40 hours a week (Monday through Friday or on weekends if required). Sounds like what you need? 3 quick steps (1) Send me a message (2) Schedule a Meeting (3) Let's have a discovery call "wink"

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Experience

Virtual Assistant/ Customer Service

Connect Electric VA
Nov 2022 - Present
* Dispatch technician and schedule an Appointment for customer and Technician * Appointment Setting * Creating Marketing Report, Accounting Report, Technician Survey Review

Virtual Assitant/ Customer Service

KIN Insurance Network
Feb 2023 - Jun 2023 (4 months, 3 days)
* Interact with current policyholders via phone and email. * Calling customers' banks and mortgagees to obtain additional details for the property and updating policies for customers to review. * Calling lenders for payments and asking for additional documentation.

Team Leader (Supervisor) T-Mobile

iQor Philippines
Dec 2020 - Oct 2022 (1 year, 10 months)
* Facilitate and handle New Hires for Onboarding and Product Specific Training (PST) and Facilitate a training for New products for a whole site * Creates huddle refresher training materials and conduct pre and post analysis to enhance learning Coordinates with other support team to improve new hire performance . * Taking Supervisor Calls and Consults

Education

Bachelor of Science in Business Administration Major in Marketing Management

Capiz State University, Philippines 2013 - 2017
(4 years)

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