Ana Maleen Katrina C. Profile

5.0

(1 review)

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$6 USD / hour

dulag,

philippines

$6 USD / hour

It's currently 8:32 AM here

Joined January 12, 2022

1 Recommendation

Ana Maleen Katrina C.

@AnaMaleencorsino

5.0

(1 review)

3.7

100%

$6 USD / hour

dulag,

philippines

$6 USD / hour

100%

Jobs Completed

100%

On Budget

100%

On Time

N/A

Repeat Hire Rate

eCommerce Customer Service Professional

Customer Service Representative and Amazon Specialist. ✔ 4 amazing years of experience in this industry ⬇️⬇️(See my portfolio section below for my Testimonial )⬇️⬇️ ⚡️I have worked as a Customer Service Representative doing Inbound Customer Service, Outbound Telemarketing, and Technical Support with 4 years of experience at a Call Center setup and almost three years working for an Online Shopping site based in the US and now been promoted to Amazon Specialist for a well known eCommerce business and handle different type of store such as ✅Shopify ✅eBay ✅Amazon ✅Walmart ⚡️I have been handling Customer inquiries via email and Live chat. Used different systems for inquiry and escalations such as - Zendesk - Shopify - Freshdesk - Gorgias - Skype - Slack - ShipStation ⚡️I have knowledge and experience, 3 years of being Personal Assistant/Secretary in a Private Law Firm that caters to family Law, Labor Laws and Criminal Cases. I've worked with Managing Directors, CEOs, COOs, CFOs, and Development executives. ⚡️I have a great passion for providing Satisfactory Customer Care Services to those who need them, as I strive to be a resourceful person in any work I am involved in. Over the years, I have acquired new skills working as a Customer Service Representative. ⚡️I am ready to learn, listen, and deliver my work in a professional and timely manner. I have full confidence in my abilities and skills, and I will keep all the information confidential.

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Contact Ana Maleen Katrina C. about your job

Portfolio

Customer Reviews

I was able to handle customer inquiries through the Freshdesk platform.

Freshdesk - Ticketing Management

I was able to handle customer orders through the Shopify platform

Shopify - Order Management

Here's also my work example for scheduling meetings using outlook in Real Estate

Scheduling using Outlook

Data Scraping for Cryptocurrency & NFT

Completed work for organizing 1000+ Telegram Accounts

Organize Telegram Accounts for NFT Groups

Customer Reviews

Freshdesk - Ticketing Management

Shopify - Order Management

Scheduling using Outlook

Data Scraping for Cryptocurrency & NFT

Organize Telegram Accounts for NFT Groups

Reviews

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5.0

€660.00 EUR

VIRTUAL ASSISTANT IS REQUIRED - NEED TO SPEAK ENGLISH FLUENTLY and GREEK WILL BE an advantage -- 4

Ana is a great freelancer focus to the tasks and she always went above and beyond the task -

Christos P.

@ckapote

•

2 years ago

Experience

Ship IP LTD.

Jun 2022 - Present

I do perform cold calling to the potential customer about our software product in a different Shipping Company. Sending email about the product introduction and prepare demo presentation. I also update the status of our customer through crm and searching data information.

Government

Jun 2018 - Present

I've been elected as a youth leader in my respected area, commonly known the Sangguniang Kabataan were created through Local Government Code 1991. I played a vital role in this position, below are the list of what I have done. -Create a budget plan through Excel -Prepared Financial liquidation -Implement Programs and Projects -Event Coordinator -Attended Leadership trainings and Budgetary workshops -Information Technology Trainings

Descallar Bailo & Magtabog Attorneys - at-Law

May 2017 - Jul 2021 (4 years, 2 months)

I have an experience being an administrative assistant of a private law firm for almost one and a half year. In that position I experience to manage the schedules of my employer and our client, segregating files, data encoder(microsoft word/excel), data entry, email communication, receiving calls and messages,

Education

Office Administration

Eastern Visayas State University,

Philippines

2018 - 2022

(4 years)

Qualifications

CSO Partners

2020

Together, the Government of Canada and its CSO Partners will continue to be global leaders in International assistant. Local refers to organizations working on the ground in host countries.

Bachelor of Science Office Administration

2021

Through my dedication and Determination to study hard, I become a dean lister in our class, in a Degree of Office Administration course.

Youth chairperson

2018

Being a youth chairperson, it build my capabilities to be an interpersonal and intrapersonal oriented and I also accomplish attending different trainings and seminars about leadership and financing which lead me to be a hardworking, goal-setter and flexible person. Through my dedication and determination to study hard, I become a dean lister in our class, in a degree of Office Administration course.