Aliza H. Profile

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mahe,

seychelles

It's currently 11:01 PM here

Joined August 10, 2015

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Aliza H.

@alizahasnain

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(0 reviews)

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mahe,

seychelles

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Customer service, Telemarketing, Data Entry, Market Research, Microsoft Word, Helpdesk Helpdesk

I worked as a chat support agent/Outbound Agent for almost 6 years doing Telemarketing sales. I am a reliable person and always have the willingness and opportunity to work hard. .I am very professional and punctual.. I am familiar with Quick books. I have a variety of work experience in start-ups, research, sale, customer services and communication. I am also a tutor for children all subjects.Have excellent communication skills and good expression of thoughts.

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Experience

Witribe

Jan 2014 - Jan 2015 (1 year)

communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill. Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Ufone

Jun 2010 - Sep 2013 (3 years, 3 months)

Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Education

BBA

Federal Urdu University of Arts, Science and Technology,

Pakistan

2009 - 2012

(3 years)

Qualifications

Golden Blue group Dubai

2013

Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. Ensures and provides quality service to both internal and external customers. Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.